Mastery of Sports

"I’m very disappointed in the customer service and care that my daughter and I experienced today. I understand maybe I didn’t communicate well about possibly having a trial class. I just assumed that was OK and most businesses in Napa let you have a free class before you commit to paying over $100 for something. I also felt that when we walked in the door the woman who greeted us was very rude, and did not have a smile on her face or was anything but welcoming. It was very uncomfortable and her approach was just unacceptable and very wrong, especially if you work with children. This is the worst customer service I have experienced with my children. They have been in dance and swimming and I have never had to pay upfront, if I wanted to try out a class just for one hour( most people offer a free lesson). I would have been more than willing to pay the full amount. I decided not to stay because of the rudeness in your staff and how you decided to deal with the situation. Very sad that the only thing they care about is money and won’t accommodate you!!"

"this place needs to figure out there parking situation. because some a** parked in front of my drive way. next time i will have the city come and tow them. so inconsiderate"

"This place was always filled with germs and dirty when our daughter used to go there. I guess there are some new people in charge now so we gave it another shot. Then however, when we tried to book a birthday there, they booked it out from under us without warning an hr after we called and talked with them about reserving our date.. and were very rude about it. I guess when you are the only game in town you don't need to treat people with common courtesy or respect. I wish someone would open a real place for kids in Napa. Two thumbs down."

"WARNING: I care take after my younger siblings all of which have now gone through the Gymnastics Zone at some point and after the two youngest, one participating in the 2 and under class the second participating in a 4 year old class, I am very disappointed and angry with the customer service and treatment of the youngest (2) by his unmotivated "coach" Christin Costello. Every day (except the day we formally complained about an incident with this coach, she seemed real up beat then) she very noticeably forced her enthusiasm for the kids and when days seemed to be a little much on her she develops underlying passive aggressive tone and not bile annoyance that you would not expect to see an adult express upon small children. After a complaint about this coach we expressed a safety concern about the coach allowing her son who is much older than the toddlers in the class to run wild in which I witnessed toddlers knocked over and lots of rough play. This sectioned off area for these kids that's supposed to ensure their safety will have the rules bent for those who work there. To top It off instead of any rectifying the situation they chose to remove both of the kids from their gymnastics program than try and come to any conclusion. Horrible. Finally I will mention the sanitation issue and it's pretty simple, if for some reason you decide to sign your child up buy a lice treatment kit because they will have It pretty soon. When we addressed this problem to the staff they denied having lice issue in over a year and a half when we currently have many family friends dealing with the same issue of lice at the Gymnastics Zone. Very rude stubborn staff overall so please beware."

"Called numerous times to see if my child could enroll. Never got and answer and finally decided to leave message. Since I did not hear back I walked in to find out the class my daughter wanted was full. She was really upset and so was I since I could have avoided all that if they would only answer the phone!"