Bank of America (with Drive-thru ATM) 1350 East Valley Parkway, Escondido, CA 92027

"I went into this bank to try and stop fraud on my dads account, and for two hours nothing got done they verified who I was. Unfortunately I wasn’t directly tied with all accounts and couldn’t pause his debit card. Within 10 mins after I left I see suspicious activity was detected on the accounts I tried to stop."

"I want to say big Thank you, to relationship banker Ana Desantiago for helping me and my mother in law to make bank accounts. Ana is a very nice person and great professional!"

"I have tried to get information regarding my bill and after trying all the numbers listed to call, none of them allowed me to speak to a human to discuss my concerns. After going through the numbered sites I was advised that i would be talking to said human they all hung up on me. This bank is a failure in my estimation. I thought that communication would be the hallmark of a well run business. I will go to another bank that I called and was able to talk to a human in the USA and she answered all my questions."

"My 1 star is based upon the current information available about the hours of operation for this branch. We have tried to go to this branch and it has been closed. So we started watching for updates here. It states that the hours were updated by the business 2 weeks ago. On Monday, it stated that the branch was closed Monday and Tuesday, but would be open Wednesday-Saturday. Today (Wednesday), it now says that it is closed and won't open until Friday. This is extremely frustrating for customers who have time sensitive banking issues that can't be handled through the ATM."

"I would give 0 stars because this bank is terrible. Went to the drive through ATM yesterday and no money in the machine to dispense. Bank was open inside but lines were out the door. Went back today and went through drive through, same thing no cash to dispense. Went to walk up machines and both were out of cash. Bank was closed even though the sign on door said it should be open for 2 more hours. Signs go a long way in communicating with your customers. If you're closing early, put up a sign. If your drive up machines are out of cash for days, put up a sign so none of us need to wait endlessly for something that's not there. Same with the walk up ATMs. Many customers upset and lost, likely forever. Use your signs."