SDCCU Escondido Civic Center Branch

"Went in a week ago, African American young female at the center desk was so disrespectful to me. She asked to see my phone (iPhone pro max) to see my online account app and instead of handing it back she dropped my phone on the counter. Next she gave me nothing but attitude when she’s the one that messed up and made changes to my account without my consent or even asking me first. She switched me from online statements to paper statements and at that point I could not retrieve my statements without paying her $5 for each statement! I did request to speak with the supervisor, and when the supervisor walked over the young African-American female, turned around and quickly talk to the supervisor as if I was confused and I was the issue. Not wanting to waist another second of my time and add give room for negative spirits, I decided to just leave."

"Was happy here until I met a horrible person that works here. No thanks I will take my money else where. Not worth the stress. Not helpful. Gave me false info. Ordered my card online and over the phone more than a month ago. Still having received it. Closing my account."

"Savanna was so helpful. Switching banks is a giant pain in the butt, but she was so nice and smooth and knowledgeable. Very grateful to have them. Union yes!"

"Great location great staff. Would be five starts if the wait wasn’t so long. They need more tellers. Plan ahead sometimes there are 20 people in line with only 3 tellers. Plan for a 15-20 min wait."

"This is a terrible credit union. I had $401 in my savings account and initiated a transfer to my BOA checking account for $400 knowing there would be a $3.00 charge that I assumed would come out of the $400. Not the case! That is a separate fee. So SDCCU charged me a $32 fee and then they tried to run the transfer again for $400 with only $368 in my account, obviously that is not enough money, and charged me another $32 penalty fee!! I went into this bank to get a better understanding, informed the teller of the situation, and she immediately told me there was nothing she could do. Which I get it, she doesn’t have the authority, fine. I asked to speak to a manager, the teller went to grab her then came back and let me know the manager wants to call me next day. I understand there may be more pressing items on her agenda but I thought that was a very dismissive way of handling a customer. I then asked to pull out all of my money and close the account. Which the teller did without question and I asked if I can still get a call back. She then informed me that now that I have closed my account, I wouldn’t be able to get my money back!!! What kind of place is this!!! I’ve never been treated this way and definitely do not deserve this. I will be sure to spread the word to everyone I know, NEVER open an account with SDCCU!! They do not care about their customers!! I am now out $64 because I didn’t have an extra $3 in my savings account for a TRANSFER. You would think if there was not enough money in an account for a simple transfer, they would simply deny rather than charge their customers a ridiculous fee. Clearly this bank does not care about their people. Shame on you SDCCU. You have a terrible business practice. UPDATE: Manager called me and I was refunded for one of the penalty fees but unfortunately the manager was unable to refund both. Still very unacceptable and my review still stands."