U-Haul Moving & Storage of Lompoc

"I may update/uprate this review in the future, but, for now, to say I’m disappointed in this business’s lack of service would be an understatement. Specifically, they advertise business hours for propane refills, yet apparently don’t have the personnel or sufficient training to fulfill their advertised services. I’ll now be shopping for alternative service providers."

"I booked my uhaul at 6:25pm for 6:30pm, picked it up at 6:40pm and was out the door by 6:45. Quick and easy process. Friendly service. I would recommend 10 out of 10. Don't forget, you need a lock. You can use your own or buy one there."

"Stood around while the guy laughed and joked on his phone standing leaned up against a trailer. He paused long enough to (rudely) tell me to move my truck but not offer to help. Sad because the owner/manager has always been super nice."

"Unprofessional and disorganized. Had to reschedule our appointment multiple times due to them not getting the hitch we ordered in. Then they ordered the part from a different company to have it rushed and no communication to us to set up install. Had to call in order to try to get the hitch installed only for them to not have the correct wiring harness for our vehicle to complete the installation. At the end of the day our hitch is only half installed and now we are forced to cancel plans which are non refundable. The manager took no accountability for their lack of preparedness and when confronted about the situation tried to blame us as if they had not had multiple opportunities to ensure that they would be equipped to complete the job. Disappointed is an understatement. Would not recommend them for hitch installation."

"I ordered a hitch online and scheduled it to be done at this facility. A few days before the install I got a call saying the part was on back order and that they would call around to see if another shop had it and would give me a call back to give me an update. The day before the appointment I called the office and it goes to a call center (not U-Haul). The call center forwarded me to the store because they weren't able to fully look into the order. The person at the store didn't seem to know much about my issue and had to get the manager (who seemed to be the only one that dealt with hitches). The manager (who was the one supposed to call me back) informed me that it wasn't in yet and not to show up to my appointment. The manager told me they were going to continue looking for a hitch and would give me an update by the end of the day. The next day I tried calling back (cause they never called me back) and got the call center again... Tired of not being able to call the store directly, I drove there. The person at the counter had no idea how to look into my hitch order. I told this person about not being able to call the store directly and I basically got a "deer in headlights" response. She told me to come back when the manager was in. So I did the next day. The manager informed my order was express shipped and would give me a call when it got in (I didn't trust that at this point). So I went back when the manager said it would be there and it had just arrived. I handed over my car and it was installed later that day. The only reason this review gets 2 stars is because of the gentlemen who installed the hitch was very professional and friendly (unlike everyone else I dealt with). Even after everything was installed, my hitch pin didn't make it in the order, so that was refunded. I was told they would call me when it came in (which of course, they never did!). So on my way home from the hitch install, I bought it from Walmart instead. I'll be avoiding this U-Haul location in the future!"