Froedtert Greenfield Highlands Health Center

"The PCP and nurses need to communicate better, I can’t say one good thing about the “nures” they’re quick , rude, horrible lack of communication relay the wrong messages constantly via phone then get extremely rude when you send a long Mychart message because they constantly relay the message wrong and each time you get a different nurse so the miss communication gets worse then they blame the patient for there mistakes, they are extremely judgmental ,dismissive they put the wrong info on your chart then it’s a hassle to try to get it removed, big reason why I highly suggest anyone oppt out of “Care Everywhere” don’t have this mess of a clinic share your chart when you decide to go else where you will have so many issues getting the miss information off your file from all there clinical errors There lab techs are so zoned out and more focused on there phone music and snacks then paying attention the minute you try to ask them what labs are getting done even tho you know but just to check they get rude and catch a attitude saying your getting the labs you asked for rolling there eyes …. I got labs for nicotine and didn’t notice they did that until I seen the results and I don’t even smoke when I seen the labs via mychart I questioned it like why am I getting tested for this I never asked to be and they said it was clinical lab error having a needle be injected into me a clinical lab error that’s unacceptable I’ve already reported them to patients relations but that does absolutely nothing so I and a friend also reported them to The Department of Safety and Professional Services (“DSPS”) with a list of legit complaints concerns You wait in the waiting room for a long period of time go to the little room for a couple mins and get slapped with a bill I’ve had it happen to a friend luckily my insurance covers it but leaving with no answers is a waste of time if I could give zero stars I would !!"

"Dr. Raven Keoppler and her team @ Greenfield Highland Froedtert are amazing providers. The experience is perfect and exceeds all expectations. Dr. Raven is a great listener. She never leaves you with any unanswered questions"

"We were scheduled for a medical assistant for an injection for my son our appointment was scheduled for 11AM but we were waiting for 45 minutes until a nurse was able to call us in at 11:45AM. If you guys set an appointment for something that take 15min to get done we stayed over an hour. If an appointment is scheduled then you guys should honor it or just tell us what time is best suitable so we don’t have to wait that long. And the problem is I was waiting in the car with my other baby for over an hour. Please next time if you guys can’t honor the appointment don’t schedule it and give the patient a different appointment that can be honored so disappointed from them and this was not the first time we get delayed."

"I was set up for a pain management appointment with a professional who did not have the license to manage my pain. Also she kept bringing up my smoking except I haven't smoked in over 10 yes because IM ALLERGIC!! It is clearly stated in my chart. The girls at the front desk were busy looking at eachother phone. After a minute I said excuse me & got serious attitude... sorry I interrupted! I also noticed an after visit summary in mychart included actions that were not performed on a different appointment date. This is ridiculous!"

"I have had appointments with a general practitioner, an obgyn, and a sleep specialist. Not only do I feel as though I am not being listened too, but at times feel almost bullied into certain prescriptions and additional appointments that are not helpful and not useful. My obgyn appointment was particularly bad with my being told by a nurse a resident would just consult prior to the exam and then observe the actual doctor completing the exam. That didn't happen. It was the resident and the experience was painful and the manner of the obgyn discourteous and downright rude. I just called for a refill and was rudely informed the medication was not on my list, when I have received it before. So either they can't even keep accurate medical files, or communication breaks down from doctor to doctor and nurse to nurse. Either way, I will be looking elsewhere for care. If they had any social sense, they would be embarrassed by how they treat their patients."