Alpine Park 1776 Botelho Drive, Walnut Creek, CA 94596

"Fraud. Management lived there for 2 year . Kept my deposit plus paid 850 extra And still they send 200 to debt collector without explanation What’s that for Zero management help. With no answer all are dumb .. there main office is hall equities Which doesn’t no what to do and how that happen. Scammer Please don’t lease here Otherwise you will be screwed"

"DO NOT LEASE HERE!! Would rate zero stars if possible. The property management group, Hall Equities Group owns and runs this apartment complex and has an extremely high turn over of its property manager role, each being more incompetent than the last. The lack of attention given to residents and the complex as a whole is genuinely baffling considering that rent is quite high for outdated facilities (built in 1991). At the time of move out (Feb 2021), we paid $2230 (including an additional $80 for a second parking spot) for a one bedroom and one bath apartment PLUS (and here is where they get ya) an additional $150 a month for water, sewage, garbage and water heating through a third party vendor, Conservice. This fee fluctuates month to month based on the occupancy of the apartment complex and increased from ~$105 to $155 a month (when we left) due to vacancies in the building. Though they claim that residents are charged based on usage, there was never any evidence to back that up when prompted and for an appt w/two residents and there are full families (4 or more people) living in the complex.For these types of rates, you would expect to feel safe, secure and at the very least, heard, when issues arose right? WRONG. As a tenant from 2017-2020, Alpine Park's decline was steady throughout the years and security became an utmost concern. The location is truly the highlight of the complex as its easy walking distance to downtown and has direct access to Alma Park. During the course of 2020, the turnover rate of property managers here was at an all time high (four managers plus a few temps over ONE YEAR) and when we were all stuck in our homes, there was an alarming rate of break ins and security concerns that were never addressed properly. Please see date stamped instances below. 12/25/20: Leasing office break in 12/5/20: Package and mail theft 11/7/20: Mailbox theft 7/17/20: Front door lock broken 5/01/20: Mail theft 4/1/20: Mail theft and vandalizing 1/1/20: Car stolen out of garage - with no explanation as to HOW and residents were not notified until Jan 5th The icing on the cake was that Christmas Day break in, as we were all alerted that our sensitive, financial leasing information was potentially compromised. As a result, we were asked to bring in our common area keys as the keys to all outside doors and surrounding the property would be changed. It later came out that the leasing office was not locked properly by management which resulted in a break in. Of course, management never came out and admitted that fault, however, when pressed over the method of forced entry by tenants, there was never an answer given. Lack of proper notification and open communication is a major pain point from Alpine Park management. Thankfully, there is a very tight knit community here that kept each other informed of building happenings and often times would share the news of the break ins and vandalism DAYS and hours before management would reach out. When a car was literally stolen out of the "secure", underground garage, Alpine did not notify us until 4 days later. This place is a joke and everyone deserves to feel safe and comfortable in their home!"

"Great apartment complex! Clean & quiet."

"I loved this place when I first moved in 7 years ago. This last year was terrible and mainly the reason I am no longer there. I’ve never been so disappointed. When the original manager left and took a different position the property completely went down hill. The new landlord was never in the office and focused more on throwing the next party than she actually was doing the job. Stacks of leases sat on her desk and you wouldn’t receive yours until you brought it to her attention. More shady people moved in, it took almost a month for maintenance to respond to any service requests, the light in the entry way of the lobby remained out for two weeks before it was changed out, the elevator smelt as if a homeless person was living in it not to mention there is now currently a homeless shelter at the end of this street, no complaints were ever taken seriously, storage units were always being broken Into with items stolen, I stepped in dog poop in the hallway of the first floor, For how expensive this place is you can definitely find better. I suggest going to the apartments behind Maria Maria or towards the end of north main."

"We have lived here for more than a year and have loved it. The service provided by the office is supremely efficient, they attend to our requests very promptly. Office staff and the maintenance staff are courteous and helpful. It is a peaceful, quiet apartment complex and the location is extremely convenient too."