Salinas Valley medical Clinic Ortho

"I wish Dr. Doornik hadn’t retired! He was such a great doctor! I could go see him for several reasons and he would address everything in one visit! Now you have to make an appointment for different issues you have or different body parts. I live 45 minutes away and they used to give you a 15 minute grace period to arrive before they made you reschedule your appointment, now it’s 10 minutes and I wasn’t aware of that. Yesterday I arrived 11 minutes late so for 1 minute after the grace period I was refused to be seen and I was there in the office already and in so much pain. I’ve seen 3 different doctors and they just keep “passing the buck” giving me the runaround and just passing me down to the next doctor and none of them resolve my knee pain! When Dr. Doornik was there he did surgery on my left knee and said I would soon need to have surgery on my right knee too but then he retired. Dr. Hershey said I don’t need surgery and that my knee is fine but if I want I could see another doctor in his office. 3 months later I had another MRI and my knee was worse but according to them there’s nothing wrong with my knee. I’m a cancer patient too and in the scan I read that I have a small tumor and when I questioned it Dr. Hershey said it was nothing to worry about. I was told the same thing about my abnormal mammogram, I requested a breast MRI and yup the cancer was there. So having a small tumor in my knee is very worrying specially because I’m in so much debilitating pain that I can barely walk and swallow but according to this office I’m “ok” I’ve asked my Primary doctor to refer me to a new specialist! We need to advocate for ourselves! Speak up specifically if we have a gut feeling that there’s something wrong going on with our bodies!"

"Horrible customer service! I work in the health care field and I would be ashamed if my office ran as unprofessional and inefficient as this office! As I’m sitting on hold for the 3rd time today due to my situation not being handled, I am able to write this review. We will not be returning!"

"Had my left knee replaced at SVMCO/SVMH. It will be a year this October. Dr Tardeau is an excellent Surgeon. However, the organization here is just awful. I had my right done at the ‘other’ hospital with Dr Pitta at Monterey Spine and Joint/CHOMP. It was easy with a different Hospital, though I still suffered with extreme pain. So my recovery at Salinas was complicated. Excessive Bleeding that lasted two weeks and extreme pain. Then I was left with no pain medication/management for 5 days starting at day 6 after surgery. I made 22 calls to the Doctor’s office and the only person who ever got back to me was a patient advocate who had been following my progress. She was as baffled as I was as to why anyone would allow my condition to deteriorate to the point where my leg became infected and I spent close to 20 hours in the ER over 4 days getting my leg treated back to health. 6 weeks of strong antibiotics. But the period without proper medication was a nightmare. Never in my life have I experienced such discomfort. I was close to being homicidal and now understand why people occasionally shoot up a doctor’s office, clinic or hospital. Sad. But I learned my lesson and frankly I’d been warned by two Doctors who had commented on the choice I had. In comparison with MSJ they provided me with a messaging app that allowed me to communicate directly with my surgeon and he would respond within minutes any time day or night. I found it necessary to use the system but everything that came up was addressed within an hour or 2… kudos to MSJ. Never again will I use SVMOrtho."

"I have suffered pain in my arm not shoulders sence January 2023 after a fall. I followed up with physical therapy it seemed better but at night my arm would throb. The doctor said it was my neck. It all made sense to me. I am on my way to finally taking care of the problem .5 stars to my doctor. Thank you for listening. neck awith in a with my arm and neck. out I did not have a arm injury but a neck injery"

"I have had 7 surgeries, 3 of which were total joint replacements done by 4 of the surgeons at this group. I have other issues that are being managed non surgically as well. Overall i am very satisfied. The only issue i have experienced is my issues are routinely underestimated which prolongs getting them resolved."