Pomona Valley Hospital Medical Center

"complete lack of communication. i was in the emergency room yesterday from 2pm-9pm just to get a CT scan for abdominal pain. i was waiting in a room with some other patients also waiting for CT scan and some of them were asking for water and just told “no” with no explanation. because i did research beforehand, i knew you can’t have food or water for a few hours before a CT scan, but was too dissociated to speak, but the nurses should have explained why! it just made it seem like they were cruelly being denied food and water for no reason! there was one woman who didn’t speak english begging for water and being denied and no one could explain to her why. absolutely horrific. but even the people who could speak english, it was not being explained to them. they ended up sneakily getting water through other means, because they thought the nurses were just being mean and denying them water because nobody ever explained anything!!! so i’m assuming they had to wait even longer for their scans because they weren’t communicated with at all! i was prescribed a medication and not given ANY communication about possible side effects or drug interactions. after doing my own research, i find out that a lot of patients experience extreme anxiety and paranoia on this medication. i already experience anxiety and paranoia unmediated, which i told the woman who prescribed this to me, and she still didn’t think to warn me of this, or of any of the other possible side effects, or the fact that i was prescribed an antacid the day before (which she knew) and this medication says “do not take with antacid” ???? so i cannot take the medication i was prescribed. i did not feel listened to, and i could tell the other patients i was waiting with felt neglected as well. all i got was wasted time and tremendous back pain from having to sit in crappy chairs for 7 hours straight."

"I can’t say enough kind words about the care we received at PVHMC. We took a family member to the emergency room and were then admitted to observation, and all of the staff that dealt with us were kind, patient, and went above and beyond— offering chairs, finding lost items, and explaining everything gently to patients even when they were angry or disruptive. Even via phone, I had great interactions with the benefits social worker and the gift shop staff. Thank you to everyone who helped us at a challenging time— it was so appreciated."

"I’m writing this on behalf of my son who has been in the hospital for now three days. I’ve read some of the reviews, and I agree with some of them. I do thank God that the doctors who took care of him when he first came in they did a good job. The only bad thing is that they’re not readily available to speak with you, which I find it very odd. They let the nurses talk to you, but unfortunately, the nurses are not doctors and they can only give you so much information. As big as it is, he would think that they would have a doctor or a PR that can sit with the family to explain the conditions of the injuries that your family member has, and what the approaches during their stay in the hospital. It’s very disturbing to know that they can’t take the time to talk to their loved ones. Hear you’re going through the anguish and just the stress of having your loved one in the hospital, especially when they came in as a trauma patient and see no comfort from the staff from this hospital. The first night that my son was there the nurse that watched over him was very rude. I simply ask questions, and she sent me down, I wish that I had taken her name. She deserves to be reprimanded if if she’s ever had a loved one in the hospital and someone treated her that way. I don’t think she would appreciate it. All I was asking was for information more on my sons condition, and when I was going to be able to speak to a doctor. I agreed that this hospital is understaffed. I had to take my son to the third floor on the sixth floor. There was no more rooms. The service of the nurses is incredible that they don’t have more time to try and take care of the patients a little better than they been doing since my son been there. They don’t have people coming in the morning cleaning the rooms the rooms are messy they don’t even have the staff to come and change the linens in the bed or clean up the patient specially, like my son who came in as a trauma patient he was full of blood he had not been cleaned up for two days. A lot of credit to Carlos, the CNA, who is more attentive, and he took the time to wash up my son, and remove all the blood that he has around his body, head and arms. I just sat in that they’re not paying attention to caring for patients better than what they are and I understand it’s overwhelming and difficult when you have a lot of patience but this is why the hospital should have better staffing. I’m in the business of customer service and providing the service to clients so I know what it takes to do that but apparently this hospital doesn’t. I can go on and on, but I rest my case and I hope that they change some of their policies and increase their staffing and keep the floors cleaner unless they are or at least what I’m experiencing during the day of my son here. Like I said, in the beginning, I am, I feel blessed that the doctors have taken care of my son at the rest of the care in the hospital is horrible and the service. I came in early because my son was scheduled to have surgery and they wouldn’t let me up because he wasn’t scheduled yet. I can’t believe they wouldn’t let me spend some time with my son before he went to surgery. This is really mind-boggling. What was I gonna do? I wasn’t gonna hurt anyone I was just gonna sit with my son and pray and wish him well in his surgery and they didn’t even acknowledged or felt like I can be there with him. That’s insane! The hospital should have better protocols, and I understand that they have regulations and visiting hours but this was not just a Visitation before his surgery. This is awful disappointing."

"I am writing this review on my grandmothers behalf. She has been admitted to this hospital in a total of 3 times this year. As she has very critical health conditions. In all 3 times that she has been admitted to the hospital, she has had terrible experiences with the nurses. All of them rude and completely ignoring her. Ranging from ripping the iv needle out of her arm and leaving her to bleed so bad that I personally had to apply pressure and wrap it. To her translator leaving her for 8 hours without care. The most recent issue being her pushing the emergency button constantly and being ignored. It was so bad she had to remove the wires her self and finding help on foot. This hospital provides a complete lack of awareness and professionalism in which is found in all other hospitals. (If I could give negatives I most definitely would)"

"The experience we had in this hospital was extraordinary good. My brother was treated quickly and the care he received was the best! All the stuff who cared for him were always friendly and every single time he was treated with great respect. We are truly very grateful to all the stuff who were involved in his care. Thank you so much."