Quest Diagnostics
250 West Bonita Avenue, Pomona, CA 91767
Hours open
Monday:
6:00 AM - 3:30 PM
Tuesday:
6:00 AM - 3:30 PM
Wednesday:
6:00 AM - 3:30 PM
Thursday:
6:00 AM - 3:30 PM
Friday:
6:00 AM - 3:30 PM
Saturday:
6:30 AM - 11:30 AM
Sunday:
Closed
Photos
Location & Phone number
About the Business
Quest Diagnostics is a leading provider of diagnostic testing, information, and services in the healthcare industry. Located at 250 West Bonita Avenue in Pomona, California, this institution offers a wide range of medical testing services to help healthcare providers make more informed decisions about patient care. With state-of-the-art technology and a team of highly trained professionals, Quest Diagnostics is committed to providing accurate and timely results to improve patient outcomes. Whether it's routine blood work, genetic testing, or specialized diagnostic services, Quest Diagnostics is dedicated to delivering high-quality healthcare solutions.
Reviews
"The check in process is not elderly friendly especially for the elderly that don’t know how to speak English or are not computer/technology savvy and it’s even worse for those that don’t know how to read at all. Why isn’t there someone their to help the elderly check in???? I personally helped 4 elderly patients and I had no problem doing so but there was one phlebotomist who came out to help but she was so RUDE! She spoke Spanish and she just seemed extremely annoyed and over it while she was speaking to these patients. She needs to work on her customer service because the way she was speaking to these patients was uncalled for. All the other employees I encountered there were extremely nice especially the phlebotomist that took out my blood. But something needs to be done to assist the elderly in the check in process."
"Was a walk in, waited there for 1hr 40min with no hope to get in, in sight. They had 4 people checked in ( supposedly all for the 9:20 am slot) that's on top of everyone else there. First of all, it's impossible to make and appt online, unless you're willing to wait weeks out, secondly how is it possible for multiple people to be scheduled for the same time slot? I'm under the impression those with varying appt times show up early and get taken care of while leaving us walk-ins fall through cracks. It's a catch up game, if you're a walk in, you might never get in. Please fix your scheduling system and train your people to treat everyone fairly. Your phlebotomist told me rudely it's going to take another 2 hrs after telling her how long I've waited for."
"This Quest Diagnostics SUCKS...!!!! My Elderly Grandmother went in for blood work and it turned out She has an UTI and They (Quest) didn't Call it in .. to Her Primary Dr. It's been 2 months and She's been suffering all this time . Finally got a Dr. appointment this Friday."
"The people working there are very nice. Although they are very busy, they still pause and answer all relative questions from their patients. The lady helped me is very thorough on document details and very skillful on blood collection. I just hope their check-in computer could be a little bit smarter..... :)"
"Fully automated check in is easy. You must go online to quest to make an appointment in advance. If you show up on time, you will be seen pretty quickly. Most technicians are very good at painless blood draws."
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