The Retreat In Laguna

"We had no issues with the typical things you would expect, however, we had a regrettable experience upon checkout. On August 20th 2023, a tropical storm was approaching which caused us to pack up and check out quicker than we typically do. In my rush, I Left 3 shirts hanging in the closet. I called management within 45 minutes of departure to ask them if they could recover the shirts and if I left my credit card number to cover the cost of shipping would they send them to me. They said sure. I was appreciative of their assistance. After multiple calls I was repeatedly told they would follow through with sending the shirts... I received nothing. One of two conclusions, they decided to keep the shirts, or they completely disregarded me."

"I STRONGLY DO NOT RECOMMEND this place, there are so many issues and I FULLY REGRET ever discovering their website. I wouldn't want anyone else to lose the money here hoping for vacation and ending up with a nightmare. Honestly, I hope that people choose somewhere honest so they do not have a bad experience I did and waste thousands of dollars just to find out. Hope the review helps. Update: Owner responded to original post below and took no responsibility for horrid experience. No surprise. There are so many beautiful places to stay in Laguna honestly. In my opinion, it's not worth it to risk losing money, let alone thousands of dollars for an unpleasant experience. Surf and Sand, the Ritz, Hilton are all great depending on preferences. And you have more protection for the money you are spending. The owners comments are at minimum very revealing of what type of attitude you would be dealing with. Choose your vacation spot wisely. And yes, these reviews and people's honest experiences definitely help in terms of getting that glimpse that you need. Especially to save someone else the heartache of a bad experience. I call it like I see it, Best Regards."

"Great location, close to downtown shopping and many fantastic restaurants. The view is very nice as well, with a mostly unobstructed view of the ocean (not the beach). But, for the price it was not well maintained at all. The mattresses are bad with the one on the pull out couch so thin could be considered a torture device in some countries. Really, that pull out couch is the most uncomfortable thing ever, not even suitable for small children. The master bed is so creaky that everytime I rolled or moved at night I woke myself and my wife up. There were exposed wires in the dishwasher. There are 50 switches in the rooms and half of them do nothing. You better hope you don't have upstairs neighbors, cause you will hear every step they take. Speaking of neighbors, you better like the folks next to you cause all there is between you and them is a waist high glass half wall, giving zero privacy. The dude at the front was snarky when I asked about tha parking (fyi dude, just cause you say there are no cars there, doesn't make it true). I could go on and on about this place. It's a nice view and if that is what matters to you and you don't mind paying a premium for it,.. no, I still can't recommend it."

"We stayed in Villa Bella Mare last week. It was absolutely lovely. The pictures accurately portrayed the beautiful apartment. The view was gorgeous - we could see the ocean from every room except the bath! I highly recommend The Retreat in Laguna. Management was very attentive and provided us with beach chairs and an umbrella as we"

"We had the best time at the Retreat. The views cannot be beat. The therapeutic bed is very comfortable. The location is perfect walking distance to restaurants & shops. Last night of our stay we had delivery from Gina's (amazing pizza and pasta) and relaxed on our balcony. We will be back!"