Costa Mesa Marriott

"I am deeply dissatisfied with our recent hotel experience. From the moment we arrived, it was evident that transparency and guest satisfaction were not priorities. They conveniently failed to disclose parking fees, leaving us with an unexpected expense. Upon entering the room, I noticed partially used soaps, indicating poor hygiene practices. Furthermore, housekeeping rudely awakened us at 8 am, despite checkout not being until noon. The presence of yellow dots on the bathroom ceiling, likely from drug use, poses a serious health risk, especially to children. Additionally, vague responses about breakfast and extra charges added to the frustration. To top it off, the hotel neglected to inform us of pool and hot tub hours until we attempted to use them. Lastly, encountering elevator issues further highlighted the hotel's disregard for maintenance and guest safety. Overall, this experience was marred by hidden costs, hygiene concerns, and a blatant disregard for guest comfort and safety. I strongly advise against staying at this hotel until they address these issues and prioritize the well-being of their guests."

"Our room was NASTY!!! There were pubes all over the shower, sink, and floor! Don’t even get me started on the sheets! There were mysterious brown stains on the bedsheets and what looked like blood on the pillow cases. It was like a scene straight out of Dexter. My toes were curling! However, the front desk man was really nice and helpful."

"You know, I’m not usually one to complain but this was not a great experience for me. First of all, there was dust everywhere. The place was not really clean. The shower had dirty and mold. I didn’t even use that it was so gross. See photo… The carpets were dingy and worn out. The beds were like what you would get from a cheap motel. It was so uncomfortable that I tossed and turned all night. I booked through USAA and there was also no mention that it would be almost $50 for parking and of course by the time I got there it was too late to cancel. I mentioned this to the front desk and the person was rude. She stated it was listed on their website. It was hidden at the bottom. However, they need to disclose prices on partner websites as well because it was no where to be found when I booked. Breakfast is also not included which it has been at most hotels I’ve been too. Overall for a hotel at this price, I would expect more. Unfortunately, if this is the standard, I won’t be staying at Marriott again."

"Sabrina, Malia and Pearl are just a few of the absolutely top notch crew at this location. I am missing a few gents and ladies and for that I apologize because everyone here are truly fantastic humans. I literally try to stay here weekly. It's that wonderful and it's a beautiful hotel in general."

"The hotel exceeded my expectations. The rooms are big, renovated and clean. Bathroom also. Elevators are fast. Location is walking distance from south coast plaza mall and shopping area. The hotel staff were all very friendly and extremely helpful especially Michael at the reception who went out of his way to make it a memorable stay. Cannot be more thankful. Would highly recommend."