Jason Imports Parts & Services

"I have a diesel vw (which I'll never own another, ever) and I called to get advice on what to do because my car won't start, plus I'm looking for a good diesel mechanic. I've had some people say it could be the battery or the fuel gelled up. I call and spoke to some man with an accent to see what he would recommend, even to say to tow it in so we can determine what the issue is. He proceeded to treat me like I was stupid for not knowing more about a diesel and telling me those care were made to start. He then kept telling me that he was experienced and I already had my solutions and to talk to someone else. I asked why he was being so rude to me when I was just asking what he'd recommend. He said something about he was stuck talking to people like me and how I should talk to someone else. I said "People like me? Because I'm a woman?" I then said "since these cars are made to start, have you come across this issue before with this car? What should I do?". His reply while laughing "that's like asking me if the Pope has been to church". All I needed was to know was what my options were, worst case he would say to tow it in and we'll see what's going on. I was going to give him my business, not now. I ended up calling another place where the mechanic was patient with me and my questions and he said "without the car here, it's hard to tell". Which is all I wanted. Whoever I talked to at Jason's was extremely rude and unprofessional. Maybe he should understand that not everyone is a wiz with cars and that the main mode of transportation is not working, it's frustrating. Unless you like chauvinistic jerks, don't use this place."

"Super unprofessional when I called to inquire if my car could be worked on. I was referred from one mechanic (from another shop) to give them a call and see if they could replace one specific part on my car since I drive a Nissan. When called and I gave them the repair history of my current vehicle, so that they would know exactly what to do to get my car serviced. Instead, I dealt with an extremely combative mechanic on the phone who told me that my story was too long, and I am talking about “all these different parts”, it’s a shame, because all I was doing was telling him what had been repaired on my car, and what I was needing from them. He began to get fairly hostile on the phone when I had enough of him being rude and unprofessional and I called him out on why he was questioning me as if I was being interrogated I had simply informed him that I was no longer interested in dealing with him and his business, because of how unprofessional combative and dismissive he was being on the phone and that I will be leaving a review of how you possibly will be treated since their customer service is ABSOLUTELY GARBAGE, don’t deal with them take your business to import auto or any other import auto shop."

"Best place on the south side of Milwaukee for foreign auto service. I’ve been going there the last five or more years for yearly oil changes, brakes, new tires and anything else that ever goes wrong with my Mercedes even things as small as changing bulbs on headlights and taillights. Great service, fast and reliable and especially economical. Highly recommended for anyone looking for import services after your warranty expires."

"My husband and I have been using Jason auto for over 30 years. We each have always has foreign cars and Nick has been wonderful to deal with. He is honest and hard working and we can always trust that he will not suggest work that doesn’t need to be done. We just had another oil change and once again Nick did a thorough job and gave us information on the condition of the car. We hope he continues to work for many years. Joanne d"

"I've been bringing my 07 Audi to Nick for about 2 years now for various repairs. He's changed my manifold, brakes, oil changes, found vacuum leaks, and did a general overhaul when I first bought the car...and yes it needed a lot of work. I will continue to bring my car here because he is thorough, he shows me what he replaced and why and explains how it most likely failed. In my eyes the prices are reasonable and his work has never let me down. I now live in Waukesha and as long as My car can drive, I will keep making the trip to take it here when it needs something done to it."