AutoZone Auto Parts

"The autozone on 76th and Clinton has the worst customer service and was not helpful. I purchased two wiper blades about a month ago. The associate put my wiper blades on for me with no problem. Today I was on the freeway and my passenger wiper blade broke off literally while I was driving. I went to my nearest Autozone on Brown Deer Road and I explained to him what happened and he told me that I need to go to the store where I bought them and they will make it right and he also looked at the broken blade on my car and couldn’t understand how that happened. So I went to the store on 76th where I purchased the blades and explained to the store manager Vanessa what happened and she got an attitude with me and told me why would he tell me that Autozone would make it right. She told me I would need to come back tomorrow morning and speak with a different manager tomorrow morning. I didn’t have my receipt so she could not do anything and that I would have to come back tomorrow morning. I said ok and decided to buy one wiper blade because the blade was broke and it was scratching my windshield. I asked can the young man she was working with me install it and he told her no. She then proceeded to tell me it’s only them two in the store so he can’t help me put the wiper blade on even though there were no other customers in the store. I left the wiper blade and told her this is poor customer service and she told me I’m sorry you feel that way and have a good day. I went to Autozone on Mainstreet in Menomonee Falls and Josh saw me in line and he was carrying a box and he put the box down and told me I can help you. I purchased my wiper blade and asked can he put on the blade and he told me of course he would even though it was 29 degrees outside and it was him and one other associate working. I asked him how do I file a complaint and I explained to him what happened and he said don’t worry and he made it right. Josh was very kind and he cared about what I experienced at the Autozone on 76th and Clinton. I will never go back to that store because of how I was treated. Poor customer service, poor management, people that don’t want to work. Josh thank you again for your kindness and compassion you showed me today. I appreciate you."

"Well stocked, but the employee was not very helpful this morning. Maybe he was still sleepy, I don't know. FYI: You should perk up and be as cordial as possible to your customers, even if you're not feeling it. Needless to say, I won't be returning to that one because of this negative experience."

"Ty was amazing. Super polite and helpful. Needed a battery, great recommendation and installation."

"I called first, to see if they had a fuel door for my truck and the guy was very helpful. When I got there it was at the front counter, as he said it would be. The young lady came out to check to see if it was the right one. All in all, great service"

"Terrible customer service, the website showed they had the brake parts I needed & when I got to the store I was told they were not in stock without the clerk even checking the shelf. I was told to go to another location that had the parts & when I got there they said the parts were not in stock. AutoZone better get their act together before they lose all their customers. I don't have time to drive all over looking for parts."