Staples

"Please think twice to do business with Staples located at 9146 Stockton Blvd, Elk Grove, Ca. I would give them zero star including Staples leadership to respond back to us. We recently had the unfortunate experience of participating in a flyer ad campaign that left me utterly disappointed and dissatisfied Staples at 9146 Stockton Blvd, Elk Grove CA 95624. The campaign for Pizza Twist at the Elk Grove location, which promised to deliver a compelling and widespread promotion for my business, fell significantly short of expectations, leaving me questioning the effectiveness of the entire endeavor. We paid $3000 for Ad campaign on April 11, 2023 to distribute flyers on third week of April on Zip code 95757 & 95758 zip codes but no one received any flyer until today. Firstly, the distribution promised in the initial agreement was far from fulfilled. The flyers were supposed to reach a wide and diverse audience, but it seemed like they barely made it to any targeted locations for zip code 95757 & 95758. This lackluster distribution not only undermined the campaign's potential impact but also raised serious doubts about the sincerity of the service provider. As per our conversation with Annette requested 10 addresses that did not receive the mail. I provided 20+ addresses and there are plenty more outside of those addresses provided that have still not received it. The zip codes 95757 and a portion of 95758 were the zip codes we selected for the mail to go out when placing the order at the staples location in Elk Grove. However, Annette from the corporate office from Staples stated these zip codes were not present after the order was placed by Heather at the Elk Grove staples location. Since our business is located in the 95757 zip code it wouldn’t make sense to pick any other zip code to send mail to. Initially I was offered a full amount of $3000 from the manager (Jason) for their mistake since he was the one to approve the order. Then I got offered a refund of only $332.00 from Annette and I requested Annette if she could provide a detail on how you have come to the conclusion of providing a refund of $332 when our initial order cost almost $3000. The refund of $332 is unacceptable without stating how you have come to that offer. We have communicated via email so many times since the last 6 months but have not come to any conclusion. Annette is stop responding to our emails or phone calls to resolve this matter. I am requesting a full refund which was promised by Jason as well or a thorough investigation of this issue as we are not satisfied with the result. Moreover, the promised follow-up and tracking mechanisms to gauge the campaign's success were nonexistent. I received no feedback on how many flyers were distributed, how many people engaged with them, or any other relevant metrics. This lack of transparency and accountability only added to the frustration and disappointment. Communication with the campaign organizers was also a major issue. When I attempted to address my concerns and seek clarification on the subpar performance, I was met with evasive responses and vague explanations. It seemed as though they were more interested in deflecting blame than addressing the legitimate grievances of a paying customer. In conclusion, my experience with this flyer ad campaign was nothing short of a letdown. From unfulfilled distribution promises to lackluster design and poor communication, the overall execution was riddled with shortcomings. As a business owner, I had expected a strategic and impactful marketing effort, but what I received was a subpar service that failed to deliver on its commitments. I would strongly caution others considering this service to think twice and explore alternative options with a more reliable track record."

"Great Staples! Print dept is amazing. They go above and beyond special shout out to Tyler. Thanks for your help!"

"I had Annie assist me in purchasing a chair and mat. I only had $200 cash. She went above and beyond to help me stay in budget and find what I need. She found a chair that was on sale for less than the listed price when she scanned it. She also helped me find the right mat. She also got me the Assembly Fee and Protection Plan and I even got change back! She was awesome! Ask for her! I wouldn't have been able to do this without her."

"Yesterday I had the pleasure of visiting your establishment. I wanted to order some custom puzzles using my images. Heather was very efficient and helpful even though there were interruptions and computer complications. Yes! phone calls and other customers wanting to pick up there orders. She was able to help me and everyone else in a seemless manor. Even though the computer was giving her problems she found a work around and got the order submitted into your system. During the busy holidays it is good having someone like Heather around who knows what she is doing."

"Was passing through here yesterday to buy a few things on my way home from Roseville. It was 7:55 when I arrived It was 8:40 when I left. Store opens at 8 but still no one was there. Saw many cars in parking lot and a few walked up to door and peered in. They too left after a bit more of waiting. So I ask...what gives? Where was the manager? I would really like to hear back from customer service about this. Your business hours are posted outside..."