Bill's Towing & Auto Repair

"Service was fantastic! Only place to come out on Saturday night after calling 5 places! Was told 1.5 hours but they arrived in 30 minutes!! Thank you!!!"

"They helped me out in a tight spot, despite being confused and taking my car to the wrong location. Super friendly and went out of their way to help me. Actually made a special appointment and trip to remove my InTox-A-Lock!! And if anyone has ever had the pleasure of having one of those beautiful devices in your vehicle , it was the kindest thing anyone has ever done!"

"The lady on the phone was so nice and answered all of my questions. The driver was so professional and polite. I really appreciated that. Thank you so much for the great service!"

"I’m giving Bill’s Towing 5 stars because we were visiting the Dells area when we had car trouble and they were the ONLY auto shop willing to help us. Literally, the ONLY shop. They opened a location rarely used for the public to help us out of towners and we are very grateful! They replaced our alternator and got us back on the road. Thank you so much!!!!"

"Where to start with this review… My husband was on a work trip in Wisconsin dells and had some car issues with his alternator. We needed a towing back to the Madison area and called Bills to get service. The person I spoke to was kind and helpful at first but my experience quickly went downhill. They explained the process of picking up, getting a link sent to pay via phone and confirming the arrival of the car. We were quoted an estimate and agreed for the service. We were told that the tow truck would be out to us within 20 minutes. We waited for more than an hour and a half for someone to get there. Every time I would call to get an update, I kept getting told they were on their way and it would be 10 minutes. When the tow truck finally arrived the driver loaded up the car and we explained that the truck was getting dropped off at our home and we would have a mechanic waiting there for their arrival. Not even 20 minutes after the truck was picked up I received a call stating they had not yet received my payment. We paid the invoice right away which was $75 more than what I was quoted by the way. 2 hours later and no truck. We called and they said it was dropped of to their shop and they were waiting for another driver to come and get the truck. We were never notified of this, we were told the truck was going straight from point A to point B. We ended up arriving at home and still no truck. I called the the person I spoke to was very rude. I expressed my frustration on it being almost 4 hours later and still no truck when it was about an hour drive. They said they had an emergency come up, which still doesn’t make sense on why my truck was dropped off to their shop. Again they stated my truck would be there in 20 minutes — another hour passes and truck is still not there. When it was finally delivered, they had switched out truck to another tow with another car latched do it. I called and the person I spoke to said “I’m not going to do anything about this.” Long story short, I would not recommend their service. They were very unprofessional, rude and very overpriced for the poor service they provide."