west elm

"Shipping is the issue with West Elm. Be prepared to wait forever and see delays. All new furnishings from multiple companies and the only company that takes months is West Elm."

"The worst order experience ever, Paid $8000 in furniture and nothing delivered, Order has been lost in shipping multiple times. This company is boarder line fraud and criminal. This has been going on since July 2023"

"I would've given zero star if there had been such an option. I should say tho this low rating is for West Elm and not for the store employee who we worked with. She was very nice person and helpful and actually helped us with the design and choices. However, once you place your order, you are on your own. It seems like a high end furniture company but this was our WORST experience ever! Let me put it this way, good luck finding and scheduling delivery of your furniture after you place the order. You must call Ryder company to schedule the delivery and I say again good luck with that! We placed the order back in April 2022 and after several days and hours of being on hold with Ryder they finally delivered the furniture SIX months after the purchase. HOWEVER, the furniture was not complete, from a 5-piece set, two pieces were missing, one piece had missing legs (and Ryder staff didn't know where they are!), and the rest had finger prints on them and dirty! WHITE GLOVE DELIVERY IS A LIE! Don't pay for that! We paid $300 for it and Just see the pictures of delivered items! The Ryder installers installed the remaining parts wrong and put a hole in our brand new flooring while drilling the legs! They literally left in such a rush and left us in shock! Again after days and hours of phone calls (during work day hours) they finally promised to place a replacement order which was finally delivered in December (After hours and hours of calls and being on hold with Ryder) and guess what! THE NEW SET HAD MISSING LEGS AGAIN! To cut the story short, the delivery person was able to mix and match and remove legs from the previously delivered furniture and put it on the new one and finally make a complete set! If I had known this level of incompetency I would've saved my time, energy and money and shopped at a different store. I purchased my other furniture from Restoration Hardware and was super happy with that, everything went smoothly from purchasing to delivery and installation, they are the real professionals! Even telling this story and remembering all that pain is still like a nightmare! Very very disappointing"

"Love the furniture here and for the most part we’ve had good service (prior to making a purchase). However, once you place the order, good luck trying to get your furniture. Their delivery contractor (Ryder) is incompetent. They’ve rescheduled our order 3x in 3 weeks. When we brought it to the store, the management had made nothing but excuses and don’t seem to have control of the process. Our next step is to contact West Elm’s corporate office to see if we can get our furniture delivered and be compensated for the “white glove” which we have yet to see. They don’t understand the concept of Customer Service. It’s sad and disappointing."

"My favorite store to find unique decorative items! I am always greeted and staff is helpful in answering your questions or finding items for you. I purchased this mid century modern chandler and matching pendant. Both are statement pieces that garner compliments everytime I entertain."