Lowe's ProServices 2390 South Grove Avenue, Ontario, CA 91761

"On the early morning of october 1st My husband and I received the most horrible customer service ever in our life. It is extremely rare that I will give a negative review period you have to be a top-notch horrible person for me to give you a review like this. It was a beautiful morning and I was really excited. Because we were going to Lowe's to purchase some new items for my new office. My husband was helping me pick out items. I purchased a new vacuum, cleaning supplies, tools, nails, etc etc As we get to the cashier stations. It was strange, the mood changed drastically. It was odd we went to the first cashier register to the right and as My husband starts scanning. As I'm pulling out items to put on the shelf for him to scan All of a sudden, it became Chaotic. There were a lot of employees up front close to us, and it became a very uncomfortable feeling Like we were being watched. it was an ugly feeling! as I'm putting items up asked one of the employees that was standing there, a lady.I politely asked her, " excuse me Would you mind Cutting the wire from the vacuum please?" She immediately with a sharp tone said so rudely, "NO you HAVE TO PAY FOR IT FIRST" I didn't understand where that came from. Because we literally just got to the station. I've never had any interaction with this lady before. I was thrown off. Another lady came behind me as we're scanning and ask me for my ID I was puzzled and asked her, "you want my ID?" She said "yes" I was confused because she didn't ask me for my credit card just my ID. no worries, I show her my ID I then brought out my american express I FINALLY caught on to what was going on. After I showed her my American Express that we were paying. They were still very rude. As my husband was scanning, a bag of zip ties fell, a bunch of zip type fell on the floor I asked one of the ladies this bag broke. Can you please get us a replacement. An older lady loudly responded she wants me to go get her a Replacement and the other few women that were standing by next to us looked over to her with this ugly face like if we were bothering them. Even though they were the ones extremely rude to us. I sincerely cannot Believe what we were experiencing. When my husband scans the vacuum. He accidentally pressed the button to purchase the warranty on the vacuum. As I was going through the items purchased on the screen. I noticed the warranty and asked one of the ladies that was still standing by with all the other ladies If she can please remove the warranty. She walked over, attempted to remove it by pushing some code and walk away. I went through the items purchased again and saw the warranty on the screen had not been removed. I let her know The warranty was not removed. She walked over so angry pushed in some code. Another older lady came next to her to help her remove the warranty. Again I am floored abour we are being treated. My husband and I walk into Lowes often to purchase items for our home. The only difference is that we were not in our professional attire We were in our grubsl Extremely dressed down. Because we were going to do some painting and work on my office. I'm so disappointed in the experience we had at Lowe's that morning. One of our favorite employees is Rick in the paint station. We will never go back To spend our hard earned money at Lowes"

"Ricardo is the absolute best employee! My mom and I went to Lowe’s to purchase some flooring for our home. I have never had an easier time shopping at any store with all of Ricardo’s help. He is incredibly patient and goes out of his way to get you what you need. He’s super informative and always has a positive attitude. We will frequent this Lowe’s more often for all of our home needs."

"Horrible service. I purchased some insulation and it was at 6pm. The store was empty and it took over an hour to get my material out. I'm going to home depot next time."

"Adalia at the pro's desk is fantastic! I have worked with her over the phone for about a year and has always performed for me. I have never met her in person and only tells you the kind of customer service she provides as there is no favoritism."

"Today, a customer service person was very rude to me. I was going to find something. He even told me to stay away from me. Then, I found another person and took me to find that thing. I am very angry."