Tri City Rock Inc

"They are very poor service. I asked for estimated for paver and sand need. He answered is he don’t know. Very unprofessional and poor service."

"Terrible customer service and bad attitude. Avoid if you can!"

"If I could rate zero I would. After calling went down to order 4000sq ft of pavers. The person at the desk could not even give me a price per sq foot said he would have to call monday to get price. Never asked for our number information which pavers I wanted nothen. I asked if he needed my info told me call monday. This was at 4pm. They dont close till 5. I called the paver company they were open till 5 and gave me nother location to place order. Poor customer service at tri city rock. I drove to union city site one ordered all our base rock, sand and paver, potting soil and top soil. They earned my money. They lost out on a lot of money. I guess the average person walking is not worth their time at try city rock. ."

"I ordered pavers from them. They charged me a $900 delivery fee to pick up the pavers from the manufacturer. Their flatbed truck broke down before delivering my final load and currently causing a 2 week+ delay to my project. They are unable to provide an ETA on when the truck will get fixed & materials delivered. They are unable to provide a refund or any sort of meaningful compensation (offered 5% off my next order) for the troubles. Through this process, I learned that TriCity Rock gets very few paver orders, so it's no wonder that their truck isn't well maintained and they don't have a good contingency plan. Don't order pavers from them. Update 6/19: I ended up having my own contractor drive down to San Martin to pick up the remaining loads, and they did return $300 of the $900 delivery fee, which I ended up paying to my contractor. However, they did not give me a time extension on returning the empty pallets for the $35/pallet deposit refund (2 days remaining as of this update). When I pointed out that they were the ones that delayed my project by 2+ weeks, they had the audacity to blame me for "taking forever" (their words, not mine) to decide to have my own contractor pick them up! Further, they said I had to be there in person when my contractor returned the pallets for the refund. It's like they're doing everything they can to make my life difficult and con me out of as much money as possible because it's their "policy". I have not dealt with a business that has such bad customer service in a long time."

"Only place worth visiting if one wants to buy various materials for yard's work. A good selection of ground cover, walkway materials and boulders. Prices are reasonable, but delivery charge for Fremont residents are relatively high."