Grima Tile & Stone

"Unfortunately I cannot recommend this company due to the owner’s lack of professionalism. I don’t want to go into details here but I feel obligated to let others know that they might consider working with a more professional and people friendly tile installer company."

"This five-star review illustrates why you should support local business and why it’s worth seeking out expertise. Grima Tile and Stone offers expert service, fair pricing, and fine products. Most important, they have the knowledge and experience to handle custom installations precisely and effectively, providing the customer with the highest level of satisfaction. Let me demonstrate this with our experience. For our bathroom remodel in Napa, we looked at many North Bay tile and stone providers. Most were decorator showrooms displaying products but not providing fabrication or installation. They could provide a list of installers but typically could not recommend one because of potential liability issues. Uh-oh. Have you had problems with a remodel? The schedule kept getting pushed back? The crew didn’t show up? Materials providers and installers denied responsibility and blamed each other, leaving the homeowner in the middle and the problem unresolved? Our neighbors had these horrors with an expensive remodel project for two bathrooms, and we didn’t want to expose ourselves to such a situation. We opted for one-stop shopping. The highly skilled professionals at Grima provided excellent products and superb service. In our initial meeting with Vince, we were provided accurate and clear information and recommendations on the products and on the fabrication and installation options best suited to our needs. We chose Cambria Stone for the shower and countertop and Italian tiles for the floor and shower base. Co-owner Heather offered further details and timelines, and we received a comprehensive and accurate quotation very promptly. Heather and Vince guided the project effectively and efficiently from conception to completion. The techs and crews showed up on schedule and on time. All staff were courteous, professional, and highly capable in their specializations. Grima has a lot of talent on the staff. We were pleased with the timeliness of the project; things moved even more rapidly and smoothly than we expected. This was not a simple project, as the shower has a window in the middle, requiring precise framing; we added a niche for soap and shampoo, also requiring precision fabrication. We also requested a windowsill for another window in the bathroom, to tie in the stone from the shower with the rest of the room. Grima’s techs were efficient and accurate in measuring our shower and countertop areas, using laser and computer technology to develop a precise data file of the installation. The file went to the programmer, who created a template for Grima’s onsite computer-controlled fabrication equipment. While other fabricators we auditioned worked with essentially manual or industrially dated methods, Grima’s computer- cut slabs and pieces fit precisely into the spaces prepared for them, without gaps or errors. Vince and Heather’s substantial investment in their fabrication gear, and in their staff, clearly paid off, for both their business and the consumer. Throughout the project, every staffer we worked with was clearly experienced and talented. They knew the products thoroughly, had installed many types and configurations of tile and stone, and were aware of possible pitfalls and how to avoid them. There’s no substitute for this kind of quality, the kind you don’t get from a big box store, from a decorator showroom whose responsibility ends at the sale, or from an installer unfamiliar with the specific materials and project requirements at your home. Your key question is: do you really want to risk damaging an expensive remodel or ending up with a project that sort of fits? The benefits of Grima’s integrated approach are worthwhile and lasting. If you have a sense of quality, it’s worth the upgrade to Grima Tile and Stone. Richard B. Napa"

"They do amazing work. The quality and customer service is top notch."

"When I first met with Heather, Vince and Ben, they seemed very engaged and willing to work with me. I ended up selecting them and during the install there were a few issues/challenges and proving them feedback was not very well accepted. They defended their team even when I was just trying to talk through stuff and even said they did certain things that they had not done. Once you use them, they are not very responsive and basically you just become a number. The main pro of this company is the team that does the countertops, they were great and very respectful. If it wasn’t for them, I might have given them 1 star. They also removed the carpet strip and then I know have to pay for someone to replace it and redo the carpet at the entrance of the bathroom. Even though I had these issues, the quality of work is very good but you do have to stay on top of things to ensure it’s done to your liking. They don’t communicate much and can be a little messy during the install."

"Heather was so helpful and friendly. Nice showroom with a beautiful selection."