Armor Gym

"One of the best gyms in Knoxville for sure, the new owners have really done a great job upgrading and replacing old equipment! They try their best to appeal to all types of athletes, I myself am a bodybuilder and I would recommend this gym. They seem to add one or two new machines every few months and I think they’re going to keep doing so until the gym has mostly new equipment, and the customer service is phenomenal"

"Armor Gym is a decent facility. The equipment is pretty good and they have a nice variety of machines. Most of the employees are very friendly as well. However, I had a terrible experience when I was trying to end my membership that I feel must be shared. I was in a “group membership” with my girlfriend, best friend and his girlfriend, where we each paid 32.50 per month for each person. I moved away from the area and wanted to downgrade my membership so my friend could take it over solo so I could avoid a cancellation fee of $100. When we went in to fix the membership on December 4th, the General Manager, Dustin was very understanding and said quote “You will not have to pay a cancellation fee because the account is still active” and quote “And since we have not charged members for the month of December yet, you will not be charged.” Armor proceeded to charge me for both the months of December 2023 AND January 2024. I called to fix the problem thinking it was a simple solution and I would get my money back. I was repeatedly “pushed off” as no one would seem to want to help me out with the problem. Finally on January 8, I received a call from one of the managers, who called and said quote “We have refunded you for the month of January, but since you did not give us 30 days notice of you wanting to cancel your membership, we can’t refund you the December balance.” I asked this manager several times in previous months if this would work to ensure that I wouldn’t have to pay the cancellation fee, and they told me I wouldn’t. I asked where that policy came from and the manager said it was a new policy for the new year. Long story short, I ended up paying $30 more than what the normal cancellation fee costs and the General Manager ensured that I wouldn’t have to pay any of these fee when I downgraded the membership initially. At the end of the day I believe when someone tells a customer something they should stick to their word. I will not be recommending this gym to anyone after my experience."

"Very disappointed in my first (and last) experience here. I’m new to the Knoxville area so I’ve been on the hunt for a local gym. I stumbled across Armor Gym via instagram and was very interested in getting more information and touring the gym. I was in the area this past Monday so I stopped by to inquire and check it out. Upon entering, there were 2 men at the desk. One did not care to acknowledge me or help me out; he just continued talking to (what it seemed like) a friend. And the other gentleman looked super young and could care less to help me as well. I asked the young man if he could tell me more about the gym, give me pricing, and maybe show me what amenities Amour Gym has to offer and all he asked me was “do you want to pay monthly or in full”. This is a rather silly question to ask someone who came in to ask about ALL the options you have to offer. How am I to pick the best payment option when I have no idea what options you offer? I told him this and he said nothing - all he did was hand me an iPad and told me to read through the membership options. He didn’t care to explain anything or answer any questions. I briefly read through the list and handled the iPad back because I could tell it was a mistake coming down here. He didn’t bother to show me around and the couple of questions I did ask he gave me vague answers. Overall my experience did not entice me to join this gym. I will continue to look elsewhere as it seems the employees don’t know proper customer service skills."

"Great equipment. It’s a crowded place, and with good reason. Only negatives are that because of the foot traffic, the padding on benches and equipment is almost always in rough shape. And the biggest negative for me, is the showers are in desperate need of deep cleaning and more frequent cleaning maintenance!!"

"Great place! I was in Knoxville for work and got their 3-day pass for 25.00. What an awesome gym. They have an abundance of stations and machines to get in any kind of workout. The staff was exceptionally professional and helpful. The facility and equipment was very clean. The dumbbell rack was amazing, never seen one in 2.5lb increments. My one quibble is that it took some searching at times to find the 10, 5 and 2.5lb plates. I would highly recommend this gym."