Power Systems (PS), LLC

"Power Systems has all your fitness equipment needs! The quality of their products are outstanding. Customer service is great. Shannon always takes good care of us and gets us all of orders in a timely manner!"

"I wanted to share my recent experience since I saw mixed reviews prior to making my purchase. --- I tried calling beforehand and got an automotive response letting me know that they were only communicating via email due to high number of calls – this made me apprehensive, but I took a chance. I purchased a set of weights on 5/19/2020 and on 5/28/2020 I reached out since I did not see any movement with my order. They responded directly to me the following day with FedEx tracking information. I received my weights on 6/1/2020. That means from the time I ordered, to the time I received my package it was two weeks. I think that is great!! I would purchase from them again."

"Unparalleled customer service! My wife ordered some bumper plates as a welcome home gift for me. She accidentally only ordered one 20kg plate and one 10kg plate thinking she was buying a pair of each. When the plates arrived and we realized our mistake she emailed customer service asking to be put on a wait list for two more plates since we couldn't find them on the website. Within ten minutes we got a call from Patty offering to send us a matching pair of bumper plates completely free even when we're the ones that messed up! We are completely blown away with this company's responsiveness and generosity. We will be using Power Systems for any of our future gym needs and I'll absolutely be recommending you to everyone looking for any kind of fitness gear. Thank you very much, Lt. Robinson, USMC"

"As a club operator of 23 fitness facilities, we LOVE Power Systems and especially our account rep Patty! They are the BEST and never fail to take care of us. Their equipment is fairly priced and never ceases to please. We can find solutions to our member's needs in their expansive catalog and their delivery is fast and seamless. Couldn't be happier with Power Systems!"

"I ordered a bench and used a free shipping code that i received by e-mail. After ordering i heard nothing from them for a week, even after several E-mails to their customer service dept. to inquire about my order status. After a week, i get a call asking me what colors i would like for the frame and upholstery (no mention of a problem with the free shipping coupon). 1 week plus after that i get a call that my credit card was declined (i had to cancel and get a new one because of the Home Depot data breach). This is when Richard the sales rep tries to slyly confirm a total that was $200 more than what my receipt says. I tell him that i was under the impression (since no one had said otherwise) that my item would be shipped at no cost to me. He asks if he can call me back and calls me over an hour later to tell me that they cannot honor the sale but could ship it for half price. I declined and came here to write this review. I wont be purchasing anything here in the future. If you do, be prepared for these shady used car sales tactics."