Walmart Pharmacy

"I've not had many issues with my Walmart pharmacy. They deserve a good review."

"I must say this was the worst experience I have ever had at Walmart Pharmacy in Smyrna that I felt compelled to write a review. They wasted 3 days of my time going back and forth on getting 1 prescription filled to only tell me they are out of stock. Most would say, "Hey why didn't you call first?" I was put on hold 3 times for more than 45mins. I didn't cause a scene, and ask them why didn't they just tell me instead of making me wait and wander around the store. We are all adults here, just tell me you don't have it and I'll have my healthcare provider send it somewhere else. I understand Walmart is value, but is your time more important? I have now moved my prescriptions to Walgreen. At least I know they care a bit about customer experience."

"The associates at the pharmacy is very rude. I came for my second covid shot and I didn’t have my card. The pharmacist told me I needed to have it in order to get my shot. I kept informing her I didn’t have it and after going back and fourth for a few seconds I asked what the solution is for this issue. She ignored me and walked away to have another tech help me. After talking to 3 people the next tech finally told me I can pull up my card online. I don’t know why it took 3 people to tell me this!!!! I felt very uncomfortable with the pharmacist giving me the shot after her attitude towards me. I hope no one has to deal with this just to get a covid shot!!"

"I've always liked using this one. The Pharmacy is nice, convenient, and clean. The people who work there are also very friendly and helpful if you need to ask questions. Even with non prescriptions. Plus during this time of the pandemic I seen how they go out of there way to help others while taking the extra precautions. As should Everyone. Thanks S. Rutherford Walmart Pharmacy Crew you guys are great like always.. :)"

"Don’t go here for your prescription needs. To say their customer service is horrendous is a gross understatement. I called a day ahead to ask if I could use good rx here, and was told that I could and to bring it in when I came to pick up the med instead of giving it ahead of time over the phone. I’m isolated due to exposure to covid, so a family member went to pick up the prescription. They told him that the coupon would not work and the cost was roughly $200. He asked if they would try another coupon card because that price made a necessary medicine inaccessible and they refused. I called and spoke with an individual and asked to speak to either the pharmacist or a manager and was disconnected. I called back and someone that said she was the manager on duty explained that they have tried discount cards in the past about a year ago and they would not work. I asked her why they told the person who attempted to pick up the prescription that they would not even try to use the discount card. She repeated that they’ve tried in the past but they wouldn’t work. I asked her if she would try this one and she said they could but they close in 11 minutes. I understand that customer facing roles are stressful because I work in such a role myself, but there was no excuse for how the folks working at this pharmacy acted tonight."