CVS Pharmacy 14299 Old Nashville Highway, Smyrna, TN 37167

"Always check before you leave to make sure they mix the medicine . I got all the way home and they didn’t even mix it , such an inconvenience"

"Dropped prescriptions off at 11:00am and was told to come back at 12. Came back at 530 and first told they were running behind. Really 6.5 hours behind???? We gave pharmacist (Morgan? - name badge hard to read) our birthdays, only to have him tell us they didn't have anything for us. He told us we must have the wrong location. I told him we most certainly did not have the wrong location and I resented the fact he was insulting our intelligence. I told him I would call my dr and get it straightened out, meanwhile he walks off with my drivers license leaving us waiting in the drive through with cars backed up. My dr called the pharmacy and gave them our prescriptions again. Meanwhile Morgan comes back to tell our prescriptions were placed under a different name.He could fill them now. We wait another 15-20 minutes in drive through and my husband gets his 1 prescription filled. When I ask where mine is he tells me he will have to see what's on file. He said he only found my husband's prescription but not mine.WAIT, DIDNT MY DR JUST CALL YOU? His exact words to me was he was busy filling prescriptions and didn't have time to check the phones. Then he told me she did not call. Another pharmacist had to step in and explain that my dr had indeed called and she was working on my prescription now. WE WAITED 45 MINUTES FOR 3 PRESCRIPTIONS THAT HAD BEEN DROPPED OFF6.5 HOURS AGO; HAD OUR INTELLIGENCE INSULTED; WAS LIED TO; AND WAS STILL MISSING 1 PRESCRIPTION BEFORE WE LEFT. HORRIBLE SERVIVE. CALLED CORPORATE AND COMPLAINED. HOPE WILLIAM DOUGLAS RETURNS MY PHONE CALL BECAUSE IF HE IS TRULY THEIR DISTRICT MANAGER, HE NEEDS TO KNOW HOW HORRIBLE THE SERVICE STINKS AT THIS LOCATION."

"Always so helpful! And I highly recommend the CVS extra care membership. You get a $10 gift card each month plus 30% off...I have saved lots! Also this has a nice minute clinic as well, been there several times."

"The staff at this Old Nashville Hwy CVS work diligently to create a great experience for all customers. The drivethrough window is efficient in the efforts to manage wait times are noticed and appreciated."

"My daughter and I came here to look for nail polish. When we walked in an employee asked if we needed help. I said no. She followed us anyway and stood behind us the entire time we were there. I mean right behind us. She didn't say anything, just stood there. I walked down the aisle a little bit (the same aisle) to look at the makeup. She then called the other employee to the makeup and told her to stand either beside or behind me. I have never felt so uncomfortable and unwelcome anywhere before. I don't think I can bring myself to ever go back. It was an awful experience."