Crone Memorials

"My family & I are highly disappointed with services provided by Crone Monuments & it's collaboration company/companies. Our initial contact & down payment for my mom's headstone was made in November 2022! I understand that businesses were experiencing backlogs, due to Covid. It is now February 2024 & the headstone is still incomplete! The builders/installers seem to not have been fully communicating with the office personnel & when they did, information reported was inaccurate! I have called numerous times. May of 2023, upon noticing the footing was down, I called to inquire as to the timing of the headstone installation. Office personnel was unaware as there was no communication on file noting that the footing had been laid! Approximately 3-4 months later, the headstone was installed with no vase & the base much too short to add one. I was told it was on backorder. I questioned the installation of the vase because there's approximately 1 inch or less on one side & 3-4 inches on the other, but was told it was fine. I am providing a recent photo taken February 13, 2024. I am sure you would agree the base is not cut correctly to add a vase of any kind & it looks very unattractive. I am quite embarrassed when others are looking at & commenting. Here's additional contact & timeline information: December 21, 2023 - I received a call informing me that the vase was installed December 12th & order completed but upon visiting, it was not. January 8, 2024 - called office & was immediately told again that vase had been installed & it was completed. I asked for photo. One was not available but I was told someone would check & one would be taken. After not hearing back from anyone, I took it upon myself to revisit the gravesite & to my disappointment, nothing had been added. February 9, 2024 - I again called the Dudley office in Memphis TN to inquire & received the same message, completed but due to previous inclement weather & flooding, work was just resuming & no photo was available. February 13, 2024 - after no follow-up, I went to the gravesite again expecting to see everything completed! Now I am in tears because nothing has been done! Today is February 19th. This morning, I made another call to the office & was told someone should have gone to the location this past weekend to check & they would get back with me. No one called before closing. I don't feel as if I should have to make another call concerning this matter & I do not plan to. Upon reading the reviews, I trusted this to be a reputable company. Now I am left to wonder! I have since had relatives to take their business elsewhere & they were provided the service they expected. All complete in a timely manner & beautiful! After seeing my relative's headstone today, I am now extremely disappointed, frustrated, in dismay & realize my mistake by choosing Crone Memorials! As I can no longer deal with this anxiety, I am requesting the removal of the incomplete headstone & a refund of payment submitted. I was told that the home office is in Kentucky. I asked twice for the contact number but my request was denied! Show less"

"Kevin was absolutely wonderful. Very patient, kind and artistic in helping design a three person headstone. It was difficult marking my daughter and husband's death and the stone turned out beautiful. I could not have chosen a better place than Crones. Thank you so much for.making this tak completed."

"Thank you Crone memorial for an amazing job on my brother's tombstone. Crone memorial made sure my needs where met in a timely manner . The staff was very nice and friendly and went out there way to make sure I received his stone on his 1 year anniversary date.."

"My twenty two year old son passed over after a car crash in 2021. The funeral home had already gouged me for the funeral and I was advised that Crone Memorials would give me a better price for the headstone. I did get a good price and outstanding service. They told me it would be 10 to 12 weeks and it was a bit earlier and a beautiful stone that they produced. I can't thank Jennifer enough for putting up with my questions & emails; which she answered promptly & professionally. Hopefully, I never have to, but I would use Crone again. Tony Webb"

"I am grateful to Crone Memorials for being so professional and considerate during this time for my family. I have recieved many praises on the beauty of this headstone for my Mother. My family and I are so appreciative of your willingness to adjust the template to accomidate all of our needs. I will surely reccomend this service to everyone in need of a monument that represent the wonderful life of their loved ones"