Fix Auto Irvine

"Please go to Fix Auto in Irvine!!! They saved our car and made it look brand new. Because of the damage, we thought it would be a total loss, but David at Fix Auto worked with us and our insurance to ensure we would get our car back almost brand new!! Please go here if ever recommended to you by your insurance or if you are looking for a place to fix your vehicle. If we could give a higher rating instead of five stars, we would, but unfortunately, we can only give a 5/5 star rating!! I cannot recommend this place enough!!"

"I dropped off my Car to get my front bumper replaced (damaged). Fix Auto Irvine did a very good job communicating and keeping me informed of the whole process Jacky is fantastic with customer service. I picked up my car roughly 3 weeks after dropping it off, decent then around time. Unfortunately, when I picked up my car, I noticed swirl marks all over (see video). I noticed the scratches all over. The scratches are very noticeable under sunlight. I emailed the shop and they offered to get it fixed. Obviously I was disappointed that they failed to properly clean the car. The whole car is full of swirl marks. Nevertheless I gave them an opportunity to fix it. I took the car back so they can see the swirl marks. At that moment, I scheduled an appointment one week in advance. They asked me to make my appointment at 8am and leave it there all day, so I did. When I took my car in to get the scratches fixed they had it at their shop all day. Before they closed I called and they said they needed an extra day with my car. I had suspected that they did not even touch my car. Sure enough I went to pick it up and they failed to work on my car. They asked me to leave it one more day but I needed my car so I decided to fix the car on my own. Fix Auto failed to complete the work they had scheduled me in for. I understand that they could have been busy, but I had scheduled my appointment one week in advance. I advised the service rep that I don’t have the time to be back and forth to the shop. Also, in my opinion, the scratches should have never happened. I will be getting my car paint corrected with a professional detailer and pay out of pocket. (Fix Auto refused to pay for the detail). Front bumper repair was exceptional, no complaints."

"Fix Auto Irvine does high quality work and their customer service is fantastic! They kept us informed of what was going on with the insurance company and kept us informed of each step of the progress. Our car is back to “new!” I would highly recommend!"

"Stay away from this shady shop. Referred by AAA insurance, started process same day as accident, front desk staff was courteous, took my car in and began repairs. Less than 1 week later, the car was finished, and I thought wow that was fast! Perhaps it was too fast… when we came to pick up the Lexus, the drivers side brake light wasn’t working. Luckily, my husband noticed before we left the lot. The light was working fine after the accident and worked fine before the shop worked on the car. As this is a safety issue, we did not let the car leave the shop. They found the problem but claimed it was not accident related. They would not believe us that it was caused by the accident on the drivers side rear quarter panel and rear door. They insisted that we take the car to Lexus to have them perform a diagnostic test to determine what the cause was, at our own cost. Why should we pay for that when the shop can subcontract the diagnosis fees. Lexus determined that the part failed as a result of the accident or improper removal of the tail light. I 100% feel that a more thorough pre and post vehicle inspection would have definitely prevented this major headache to us. Checking the lights and safety items are functioning properly is a major concern letting a vehicle go back to a customer with a non functioning brake light can lead to a completely preventable tragedy. I feel that the inspector and the company are covering for each other and not including items that would typically be covered with an auto repair. My car remained with fix auto for 2 weeks while we were going back and forth trying to get them to fix the tail light. They wanted us to pay 500-700 to fix the tail light. We didn’t pay and we also didn’t have a deductible to pay either as the other party accepted responsibility. It added to the stress of an already stressful situation. We eventually had the car towed to Lexus and they fixed the car within 2 days and everything was fine. Also, my all weather floor mats went missing. I don’t know if it was fix not reinstalling them after the repair…but they aren’t there. So save yourself the trouble and go somewhere else. I don’t recommend this place to anyone."