Mercedes-Benz of West Covina Service

"Vehicle repair shop and maintenance place. Lonar is available for costumes. Who bring their vehicle here for repairs. Don't worry or wait or wonder. Just call and set up a service appointment. Kindly."

"I recently purchased a Vehicle and Mercedes Benz. I took my car in because it had a couple of things that needed to be fixed. My Service Advisor was Raid. He handled everything to perfection, when I arrived to the service department to drop of my vehicle, he already had a loaner car ready for me. I did not have to struggle at all. Im very pleased with how I was treated. He gave me an estimated time of how long it would take for the car to be ready and that is how it went. I definitely recommend asking for Raid when ever someone takes their car in for service. He will provided you with exceptional care and make sure your car gets fixed immediately, Thank you Raid for everything."

"Customer service skills at the entrance valet service area are unacceptable for the Mercedes Benz Brand. Both my mother and father are regular clients at the West Covina Mercedes Benz Dealer. Today my father needed to drop off his car for maintenance and parked his car adjacent to the main entrance, then moments later I'd arrived about seven yards behind him (I didn't want to park too far because my father is elderly). Then a valet service man (Latin, with glasses, about 5'7") approaches me, I lowered my window and very pleasantly greeted him saying: "Good Morning!" "I'm just here to pick up this gentleman" He then responds: "Can you move your car behind the one behind you... That's all" (No: "Good Morning", No: "Thank you", No: "Can you kindly park over there" Absolutely no manners, no professionalism. I strongly feel that this dealership needs to have further training for the employees who are the "FIRST" to greet it's customers, to give more prestige to the Mercedes Benz Brand!"

"DO NOT GO TO THIS LOCATION. This 1-Star review is for the advisor named Peter Yee. My mom owns a brand new 2021 Mercedes GLB and been serviced by Peter Yee since her 1st service appointment and we picked him because he speaks Chinese to help with my mom’s language barrier. What an irony he did none of those. We recently discovered her 2 front tires were extremely worn off almost bald, but the 2 rear tires are like brand new.My mom said Peter has been advising her no need to rotate in the past service appointments (mind you those appointments costs average $500+ each). I immediately scheduled her an appointment for today to get new tires and left a note demanding a reason why Peter is giving such bad advises. My mom said Peter brushed her off without giving a proper explanation, in addition she got charged a labor fee about $300 to align and install her new tires. The invoice doesn’t even specify what services were performed and what those labor was for. Ridiculous. My"

"THE worst place for your benz to have service. They will swap your parts without notice you and even go through your stuff in the car. Don’t leave anything valuable inside. Make sure to take a video of your car before drop off if you have to do the service in this place and double check your body parts before leaving after service done. They secretly changed my front and rear bumper with these ugly navy color parts without my approval. Then they denied it was their fault and saying all kind of ridiculous excuses. The original color was satin black. I would never come to this place again."