Pacific Motor Service - Monterey

"Both Beatrice & Rory are very pleasant, cheerful, professional and intelligent. I visited the Monterey facility yesterday as Rory promptly took the car to the mechanic staff. They performed diagnostic tests on the car and completed everything within 1 hour. Rory explained everything to me. The SURPRISING finally was that the service they performed was COMPLIMENTARY!!! Thank you for your courtesy and generosity. Safwst"

"Beatrice was very knowledgeable and professional. No gimmicks, just facts and no surprises. After poor experiences from others car's services/dealers I feel I found a home for my Audi. Thank you to the mechanic that worked on my car and to Beatrice."

"This place is a real class act. Beatrice is very kind and knowledgeable, and was able to assist in every way I needed her too. The prices are fair, the work area is clean and professional, and the people who run it are KIND and HONEST! Also very good with older German cars. Highly recommend"

"The crew here have always provided honest and fair service. I was recommended to them about a decade ago and it has been the best experience ever since. They are considerate and personable when needed. 10 years of maintenance on multiple vehicles over hundreds of thousands of miles of maintenance, routine and unexpected repairs alike. It is not always fun paying for a large repair but knowing someone is genuine on the other side does make it a little easier to accpet."

"There are plenty of choices out there, and I could have gone with any other car repair shop. It was my first time ever needing to take my car to a repair shop in Monterey as I am new in the area, and I'm glad I brought it to Pacific Motor Service. Look, any good, decent, honest automotive technician is going to do a good job, but it's when one goes the extra mile that a business, in this case, a car repair shop, will stand out. First of all, my very first interaction over the phone with Beatrice (I hope I'm spelling her name correctly) was wonderful. She was attentive, clear, respectful, and always sounded like she was smiling (yeah, I know, but you know you can hear that). Once I showed up, Rory (again, I hope I'm at least close to how you spell his name) was smiling, respectful, attentive, kind, and even used the adjective "lovely" every time he referred to my old car. This sort of customer service is the very first impact with your customer and will set the vibe for the remaining of the interactions you'll have with this business, and I was happy to stick with them. My specific car issue was a "check-engine" light that came on one day, and turned off the next. I just wanted to make sure it got checked and my car was safe to drive. They performed a diagnostic, found what the issue was and repaired it, as well as a leaky tire I was unfortunate to have while driving to Pacific Motor Service. They're a bit pricier to what I am used to, but I would not knock a star off from their review for that. They're service, their attention was memorable and I would definitely recommend them to whomever may need a good mechanic."