Ford Service Walnut Creek 1400 Carlback Avenue, Walnut Creek, CA 94596

"Worked with Service Advisor Joe. His high integrity and honesty has changed my attitude about car dealerships. He will now be stuck with me as a customer for all of my Ford vehicles. He has been nothing but professional and has a solid attitude and can take a joke! 2 of my 3 Ford vehicles were purchased from w/c Ford. Since I am unable to crawl under my cars due to a recent health issue.. Joe has been selected by Me to help me keep my cars on the road. The quality of work from the technicians has been above par. I'm happy to say W/Creek Ford has my business."

"Took almost 1 month to replace transmission under warranty and they didn't even provide rentals. Their Ford and Lincoln 10 speed transmission is a joke. Worst transmission ever build. After parts arrived it took them 10 days to install the transmission when in another shop they did the same job on a expedition in a 4-5 hours. They keep delaying cars under warranty repairs since they don't get paid much for warranty repair"

"This is my go to Ford, John is always a pleasure to work with. He answers all my questions and just overall help me feel confident in whatever needs to be done. Also, the Lady’s at the first desk are always friendly and in good spirits. All around good customer service from anyone I’ve ever spoken to here. Great team."

"Attendant of parts super rude! I Don't understand why be so rude with customers! Next time I need parts for my Ford I prefer drive 50miles than go back at this store! If you don't like what you do just move and give opportunities for someone else"

"Friendly and easy service, though expensive. KBB recommended that my Fusion Hybrid 60,000 mile service should cost ~$200 in the Bay area, and Walnut Creek Ford charged ~$700."