Birkenstock of San Diego Stores

"Great experience coming to this storefront & excellent customer service from Lucy. Very helpful & knowledgeable of the product. I was able to come in & out with a new style. I will highly recommended this store to friends & family members. Thank You Lucy!"

"Was excited to get my first pair of Birkenstocks! A few friends told me that there was a store in La Mesa. I stopped in and was very disappointed. The service was lousy... the woman working just said they didn't have my size in the ones I picked out without checking and bringing out what they did have. I told her I didn't know my size because of them being in Euro sizes but wasn't offered any help, options, choices. Very low energy and dissmissive vibes. I won't ever be going back there. I'll be getting birks from Journeys in the mall instead. They are usually much more helpful!"

"I just wanted to come on here to share my AMAZING experience ive had with Sarah. Sarah has helped me on two separate occasions. I was buying birkenstock clogs for my partner and had called the store to see availability for the color and size I was looking for. They thankfully had them and I asked if they can set them aside. She mentioned due to policy she wasnt able to hold anything aside for me but gave me the store hours and said I can always call back to see if they were still in stock. I called back the same day at 5:40 PM and said I was on my way for the clogs. (I reminded her about our call earlier that day). Thankfully when I arrived at the store Sarah had the clogs at the counter while she was brushing the suede and boxing them. She made my overall experience extremely fast and I was outta there in no time. Days later I called because my partners foot fitted funny in the clog. I called to see if we can do a size exchange and sarah reassured me I was able if I wanted to. But she asked me questions on why i needed a size exchange and she quickly explained that as long as I can fit a pinky in the back everything is fine and eventually the footbed will mold to his foot. All this saved us the trouble from coming into the store and making a exchange. She couldve easily given me a generic response but she took the time to look up my purchase using the code on the box and explain the functions of the shoe. She was extremely helpful on the phone and in person. If its your first time shopping at Birkenstock I would ask for Sarah as she will take the time to make sure you are a satisfied customer."

"I just want to thank both Logan and Caitlyn for their EXCELLENT CUSTOMER SERVICE. They both went above and beyond (with kindness) to find the exact shoes I was looking for. Thank you & Merry Christmas, Logan & Caitlyn."

"I went in not knowing my right size and was assisted by Lucia who was very sweet and helpful. She helped me through the whole process of finding my birk size and picked out a great color for me. 5 star costumer service!"