Safeway

"For the second time, I buy a gift card that does not work or has been used by someone. It is a really bad store, and I will not return to it again, and I do not advise anyone to go to it. They deliberately scam the gift card because they know that the money cannot be refunded."

"Recently shopped at Island Drive, and unfortunately left dog food behind by accident - with the help of the store manager William managed to work out it was left in the cart in the parking lot, as he took the time to check. Though it seemed someone else shopping that day got a free bag, as a courtesy the store manager extended a replacement bag to me which was greatly appreciated. Will continue to shop at Safeway regularly!"

"So… I got scammed, and I’m not the kind of person that gets scammed and I will admit it was 10000000% my fault that I got scammed. I was buying gift cards for my “boss” (I was sleep deprived also if that helps my case) and the store got very annoyed with me. I want to thank the store manager because even though she was mad af at me she was kind. My particular issue was Sonya, who I called several hours later because my bank told me to. While my voice was LITERALLY trembling in the middle of the call saying “I was wondering if you could canc-“ she cut me off and said “Nosorrybye” she was about to hang up and I had to beg her to wait and just hear me out. I understand there was nothing she could do, but customer service is supposed to at least give a pity “I’m so sorry that happened to you, unfortunately we can’t do anything” I’m personally just venting but I can just tell this is how she talks to customers. I don’t want her to get fired but maybe like an apology or some training in customer service. Again her name is Sonya or Sonia, I don’t remember how it is spelled. She was working customer service at 7 pm on 8/1/23."

"Slightly poor inventory. The store charges over $7 for Ben & Jerry ice cream and doesn’t have in stock classic flavors."

"Terrible cashier and customer service . Not following Safeway policy and I told her other Safeway stores and corporate states if something is mis-priced or mislabeled the cyst should get the item free or a $5 gift card. she said they don't do that. first of al, the pasta Safeway pasta was under the wrong tag says $1.99 (I was charged $4.99. She blamed customer. I showed her the picture I took. She wanted to go and check for herself..she came back and blamed customers abs told me Safeway dose not honor the price $1.99 (which is what I wanted abd I know many Safeways do honor that). (2) the watermelon i was charged $4.99 at first. The sign near the watermelon was 2 for $6 for members and there was another sign for $4.99. There were no cantaloupes in that bin. I did not read the fine print which I told the manager (hardly anyone does; plus there were no cantelopes in that bin). I showed the manager the picture I had it's completely different than when the cashier , customer service and produce person (took or had the phone picture that included the cantelopes) Mine was taken before the produce person which showed the cantaloupe by the watermelon (someone definitely put some there after the fact or moved stuff around). The cashier created a big deal about this. I just wanted Safeway to do the right thing but like a lot of corporate business they are not. I never read the fine print; I assume Safeway has their pricing and labeling correct and often I find that it's not right at the register that's why i sometimes take picture. There was another bin that had the cantaloupes which I was originally was going to buy but they looked spoiled for 2 for $6. I believe that they forgot to take the cantelope label off since they had another bin that was not full of cantaloupes. I can't believe that cashier went to check the price after I showed her these picture, called customer service and then the produce department when I asked for a manager and finally a manage. In the meantime customers behind we're getting upset abs even one said I will give $5 and I said no; it's not about the money and it's about doing safeway right thing. I actually had to swear to God that I didn't move the packages of the pasta and I swear that the cantelopes were not in the bin where the watermelon were. After, I showed the manager my picture she to them to give me the price of 2 for $6; yet the produce person was still arguing with me...I told her I'm don. They never corrected the pasta. The whole time while the produce person was there and the cashier abd the manager I was shaking and my blood pressure went up. The customer service man left after I asked if he was the manage abs he said no since I did ask for the manager…he did try to take their side abs I said there were only watermelons in that bin (he was always doing the right thing in the past). I'm still distraught by this whole thing and I'm shaking now. I vowed never to go to this Safeway on 867 island dr. Alameda ca 94502. I don't have faith in Humanity and trust that corporatio. It's really sad over a couple dollar. I'm sorry for the customers behind me. I'm tired of being bullied by bad customer service abd corporation."