The Appliance Repair Doctor

"I've used them before for a couple of repairs a few years ago, so I tried calling them, but there was no answer nor any way to leave a voice message. The greeting instructed me to go to their website to request service. I posted two separate messages several weeks ago to request a quote for a relatively simple clothes dryer repair, and nobody every contacted me back. Never again."

"BEWARE!! Just as another victim said, they will charge your card for no reason. After waiting 7 months for a part they said was on backorder, they charged my card 350.00 and asked how I liked the job. What job?? You hadn't been here for 7 months and I was still waiting! I fortunately called my credit company and got it back. DON'T USE THEM. IT'S A TOTAL RIP OFF. And after my not having an oven for 7 months, they could have felt bad for me and not charged me at all but they said they deserve the money. Well. I hope they enjoy their 70.00 because I'm telling the world to BEWARE!! They will use your credit card illegally and if I had the time or if there's a lawyer out there who wants to take on a class action suit, I bet it would be easy to put together."

"They are taking people's money out of your credit card account without notifying you!! How does this company get such a high review on Google after all?? Okay, so first time you call them, they will ask your credit card information and they will save it up to charge you later on. And here comes the deceitful doing! My experience is we got our LG washer repaired by their technician. Luckily it's just a small issue and they don't need to replace any parts (I guess that help me saving money with them). The technician mentioned that that I will see $70 charge on my credit card for the work. So the very same day, I checked my account and I saw a pending $70 charge. I thought okay that's it. However, as I checked my monthly statement a couple days ago, I saw another charge of $180 on my account. During the days after the service and I finding out the charge, there's no invoice, no text message, no receipt, no any other type of notification telling me about this charge! THEY ARE TAKING MONEY OUT OF MY BANK WITHOUT ME KNOWING IT! THEY ARE STEALING PEOPLE"S MONEY!! Then, of course, I called them. I complained about it. And, to my amusement, the very next day, they issued a refund of $130. PLUS, they send me an invoice of charging me $120, that's a flat $120 without any details!! So, what are the $70 and $180 charges earlier? Why $120 now? Which part is for diagnosis fee and which part is the repair fee, as you the company excused yourself for? Now looking backwards, they ask you to give your credit card information beforehand; they don't mention anything of a diagnosis charge; their technician don't leave you an invoice; they don't send you an invoice in email. All thing considered, these help them to just make up any amount of charge afterwards and they could just "reasonable" explain their surcharge to you in any way they like! BTW they are called NaNa.I’m and they only have a 1’e7/5 on BBB."

"I am revising this review and giving two more stars for their reasonable CS, which refunded $75 off my original payment. My final assessment is that while the company seems reputable, they still should offer a 90-day warranty on all service rendered. Until this is in effect, I cannot fully recommend that they perform this particular (draining failure) service. I would like to be completely fair to this company but the situation they have placed me in is rather untenable. I had them repair a 10 yr-old Bosch dishwasher which was not draining properly. The repair was made--$265 for about half hour worth of work. OK, expensive but you pay for the expertise. Then 30-days later same problem. No worries, I thought, because they have a 90-day warranty (I thought). The tech returns takes one look at the water and demands another $265. I protested but to no avail--read the fine print. They argue that they cannot control the customer's use, which is true but.... I what assurance does the customer have that a lasting repair was made and this is not some scam.Two such repairs could almost pay for a new machine and a 5-year warranty. Because of this I cannot recommend this service for this procedure. But you be the judge for other services."

"I had a great experience with the Appliance Repair Doctor. With our dryer not functioning, we were pleased to be able to quickly get an appointment. The technician arrived on time and quickly identified the problem. He had the necessary parts and was able to fix it right then. The team was all very courteous and I felt very comfortable working with them."