Verizon

"Waited in line for an hour. Went out to my car to avoid the headache of the store noise. Got a notification that I was next in line. Came inside, and was told to kick rocks.. Such an effective system of making customers feel valued. Glad to be spending money here."

"Worst attitude, work ethic and customer treatment I have seen at any retail establishment. They actually turned down a sale of a new phone because of laziness. Like a twilight zone of people who only pretend to work there."

"Okay, my experience was honestly torture. We waited for something like 5 hours to deal with our plan. But I still want to give a good rating, the employees working there did EVERYTHING they could, fighting through a system that did not want to cooperate with them, I give 5 stars for the employees and minus one cause the system they have to deal with isn't great"

"I am rating this location 3 stars as I've never encountered any problems until today! I was directed by Verizon customer service to initiate a return and an upgrade on one of my devices to one of their retail stores. Upon arriving and stating my business above the representative made it a point that the word 'return' was incorrect as it wasn't a phone I bought and was 'returning within 30 days'. Note, on my Verizon account online lists the following statement on the phone I wanted to return and upgrade: "For $149.43, you can return this device and upgrade early." Once he was done correcting my choice of vocabulary with my request, he told me the phone wasn't available to be returned or upgraded. I informed the representative that I've been informed by both Verizon customer service and on my Verizon website that I could. He still said no and if I returned the phone, I would not get credit for the phone's value if I purchased another phone. He then directed me to work out it with customer service. I got back on the line with customer service and resolved the issue in under 10 minutes including returning the phone, getting the old phone's value credited to my account (once they receive the old phone), and purchasing the upgrade. I'm not sure what the disconnect here was between this retail outlet and customer service, but it required more time and effort than needed. It also cost the retailer new sales including an upgrade phone, case, and screen protector. I would recommend utilizing customer service instead of this retailer for similar tasks."

"The staff here were more than helpful and very friendly to check on a used phone purchase for me. They quickly looked up the IMEI and swapped SIM cards to make sure I was all good to go. Thank you very much Capitola team!"