T-Mobile

"Sneaky representatives, gave me an old modem, as I was instructed to swap out my modem at the store. First they gave me a hard time Then gave me a old modem that was not activated Terrible service No Care Bad Service Ridiculous No one taking accountability"

"Service was awsome ..no long wait time..most of all the phone was fixed"

"They always close the wrong store and for whatever reason I always get someone not willing to help . This is the second time I walk into this store and get no help all because I forgot to review them the last time I was there. This is the same reason I went to att right after this visit ."

"Be aware of this location, Samuel offered us a plan we couldn’t say no too, but we had to get a third person. I had to convinced my sister which has Anxiety she also had to change her number in order to get this deal, all for nothing. The boss inside switch the deal. He proved me right the day I went and ask why was the plan not what they had said. At first Samuel lied then he apologized and said he made a mistake and gave us $10 credit only for the first month bill. I realized him or his boss did not wanna deal with the problem. The boss came out of the room, gave us his card (with no name) said“ guys call me if anything” ran out of his own store and left. Leaving us their non Happy customers. Sprint habits need to stop. They trick you, to get you!"

"Horrible Customer service. Visited the La Habra location because my phone would spontaneously restart. It had been doing it for about two weeks. On Oct 27, 2022 it spontaneously shut off but didn't come back on. Tried the restart function but that didn't work. The associate helping me couldn't get it to restart either. Kash ordered a warranty replacement phone & informed me that I would be notified when the phone arrived so that we could do the exchange. Five business days go by & I had not been notified. I return to the store only to be told that they don't have it there & that it's usually sent to the location closest to my address. I told the associate that this IS the closest to my home- only five minutes away. Long story short, my replacement phone was sent to a t-mobile store 20 miles (round-trip) away. And no one there, not even the manager knows how to process a warranty replacement for a Sprint account . Needless to say, a week later and my phone has not yet been replaced. This is unacceptable!!"