Quick Lane at Fremont Ford 39700 Balentine Drive, Newark, CA 94560

"My service advisor is courteous and knowledgeable, the problem with Fremont Ford, is when I try to call in for status on my vehicle. The phone management system is terrible, it's automated but they need to man the phones with real human beings. The wait time from start of call, to connecting with a person on average is 10 minutes. Dropped my F-150 off at 8am this morning to replace the left rear shock. Probably a 2 hour job at most. It's 1pm and I cant get an answer from anyone where the F my truck is. It's funny, I have a completely different experience when I drop my Porsche off for service."

"I had superb experience with quick lane in Fremont. I scheduled an appointment 30 minutes before the actual appointment. My service advisor was Jose and he was very helpful. Oil change took about 1.5 hours. I got free car wash too. Thanks to the Fremont team."

"Only service advisor is able to tell if a car is done. If service advisor is not answering you will never get your car back. Also they dont honor any coupon even those on the flyer/quicklane website."

"I experienced the BEST customer service from start to finish with Julio at Quick Lane, Fremont Ford. I had taken my car in for an oil change and decided to wait for it to be done instead of taking the shuttle. Prior to this visit, I was almost going to stop bringing my car here due to previous poor customer service experiences (not every time but it was inconsistent between good and not as good experiences) but Julio is the reason I will return again and I want him as my advisor every time! He greeted me as soon as I pulled my car up with a smile and assisted me from that point on. Sometimes it can be awkward when pulling up and not knowing where to go, but he was there right away and reassured me I was in the right place. He listened and talked through options with me, he gave me an accurate wait time, and even came by about halfway through the wait just to update me on the status of my car. Even while I was in the waiting room I could hear his great customer service and patience with every person who walked in. Once my car was ready, he walked me through the pricing and gave me an explanation of the report. There have been times previously where I left and then realized there were things that needed to be fixed but the advisor just handed me the report and didn't say anything. Julio took the time to go through it with me and explain the notes and provide suggestions for future service. Before leaving, he even checked outside to see where my car was parked so I wouldn't have to guess. It has happened before where I walked out and had no clue where my car was parked so just the simple details in his level of service, was above and beyond. I hope he can be my advisor every time, I appreciated his customer service throughout the whole visit. Thank you Julio!"

"My husband and I just leased a 2017 Ford Focus Electric from Ahmad Nasiry at Fremont Ford. It was one of the best experiences we've had at a car dealership. Ahmad was patient, and kind and did not pressure us in any way. Both he and the finance manager, Amin Siddiq, made what is typically a very stressful and time consuming experience, painless and stress-free. We are very happy with the car and with the service. Thank you Ahmad and Amin!"