NAPA Auto Parts

"Got great service and even got in a bit earlier than opening. Made it such an easy transaction for a stressful early am situation"

"They had my Saab battery in stock and honored the prorated warranty on my previous Napa battery. Alex was great and pulled out the old battery and installed the new one."

"Best service very professional staff alex was amazing will definately like to come back this place"

"Terrible customer service, most parts out of stock and overpriced. I was waiting in line and the woman working the register just left and hid in the back as soon as she helped the customer in front of me, leaving me waiting in front of the cash register. The guy working next to her just took his time working with some invoices then his computer, completely ignoring a customer was waiting in front of him. When he finally helped me he was giving me attitude like it's my fault he had to take that job. If you don't mind waiting a few days, you can always find better prices online, sometimes 1/2 or even 1/3 of the prices at Napa. And if you can't wait, just go to another Napa. The Santa Clara store seems to be better stock and most importantly better customer service."

"They are a good parts store.... However...They could do better. It always seems that they don't have something when it comes to truck (class 8) parts or something so common to large trucks and I end up having to order it and then do without until it comes in. I do understand how our current economy has had a incredible impact on nearly EVERY SINGLE business and it hasn't been a small impact but this extends to even prior to the pandemic. It just seems that a auto parts store that advertises itself as a truck parts store should have more mainstream items like triangles LED lights, oversize flags and magnets and other more common or consumable items. I want to be honest here and that is they do carry many items it just seems that there is never that certain item I need whenever I go there and I have been going there for about 3 years now, and I would say that in those years I have definitely had to order items needed more often than not but they always got them when they said they would get them. Maybe it's time to start looking closer at what they are having to order or ship in from another location or from the main hub and start carrying more of those items. It's a suggestion I don't run the store and I certainly don't manage it, but, customer convenience should always be what you strive for as an ideal that you meet more often than not. If you need the part even if they do not have it in stock they will get it. They may not call you to let you know that it's is in so you may need to call them again and again to see if it has arrived (hint to the store management). It would be a wonderful thing to get a phone call saying hey your parts are in rather than having to constantly call to check to see if they have gone through the order yet and just haven't called you. Yes I do recommend this store and I may be a little hyper critical but it does get frustrating to constantly not have what you need when you REALLY need it."