LOFT

"The store associates are friendly and helpful. I have loved Loft for years, and I still love it to this day."

"Horrible customer service. They need to retrain their employees on customer service. I went there two weeks ago and spent over $400 on work clothes. The girl that helped me that day was great. A week later, I returned to buy sweaters, and I was wearing my gym clothes. The girls that worked that shift were so rude, judge mental, and disrespectful to me and my daughter, that I will never want to go into that store again. I feel so sad, because I really like their clothes. My friend introduced me to the Loft clothes, and she buys it all on line because she had the same experience with the customer service at the Roseville location. Managers please work with your employees on customer service."

"I shop here because of the petite sizes they carry. It is not always easy to find great fitting clothing when you are 5ft tall. The Loft has a decent petites section with a variety of work wear and casual wear. You won't fi d trashed jea s here, but you will probably find work appropriate jeans in seasonal colors that fit great."

"I like the store because there is a little bit of everything for everyone. the clothes are nice and perfect for work or casual dressing. However, the prices are a little bit high end and but i like the fact that I can shop online and pick-up in store to avoid any shipping fees"

"Terrible customer service! During my lunch time on 12/28/2018 approximately at 12:38PM, I stopped by this store location to return some online items. I then checked around and didn't see what I like so I left. When I approached to the door, I heard the beeping sounds. I looked around and asked the cashier if it was me. She replied my questions but I couldn't hear her from the distance, so I walked to her. While she was helping another customer at the counter, she asked me, "Is that your new sweater, do you have any tags on". I said, "Excuse me?" The cashier responded, "Is that your new sweater, do have tag on." I said "no" (My sweater wasn't even from their store). She then looked at my small purse and continued, "Well that doesn't look like a new purse and looks small." I was so honest and didn't think her biased, but replied, "Could that be the receipts that I just returned." She said, "no". Then I walked out the store. On the way back to work, this really bothering me. What is this all about????? Thank you for pushing me away and I will never shop at Ann Taylor Loft EVER AGAIN!!!!!!"