Nordstrom

"Nordstrom Brea is prioritizing curbside pickup OVER customers that come into the store. With construction occurring at the Brea Mall near Nordstrom, the geniuses decided to designate 20 prime parking spaces for curbside pickup in the garage and push walk in customers including some customers that may not have disability parking available, but are temporarily injured or elderly and slow to have to walk further to park close to the front of the store. Not all customers want curbside service and even if moving slow want to walk in and shop. Curbside pickup customers are simply waiting for an employee to bring their packages to them. Many (not all) are simply entitled and lazy. 20 spaces for curbside pickup is ridiculous. If customers do not go in the store, then there is no need for the store. This simply speeds and feeds the death of the mall and brick and mortar."

"Nordstrom now looks like a JCPennys. The service is poor and it’s obvious that they have lowered their standards. It’s was a poor decision to stop wrapping at the point of purchase and charge $5.00 for a simple wrap. We use to love Nordstrom but now shop at Bloomingdale’s which is 100% better. Then the management wonders why sales are down."

"My encounter on February 2, 2024, at 3:00 PM in the second-floor women's clothing section left me frustrated. The older African-American saleswoman, draped in a black coat and red scarf, seemed disinterested in assisting with my return. With a lackadaisical attitude, she casually instructed me to navigate to the third-floor counter on the right, only for me to later discover that returns were accepted at any counter. This ordeal left me not just uncomfortable but genuinely upset at the overall lack of effort and consideration for customers. It's disheartening to experience such indifference, especially when seeking assistance with a simple transaction."

"My first visit here was before Christmas to pick-up a fragrance for my wife. Brent helped me during that first visit, he helped me find what I was looking for and he wrapped up the gift. Today we returned to pick up 2 new fragrances because of the samples that he gave us, and I will definitely return again. Brent is awesome; he loves what he does, he does not rush you and he cares that you get the best experience."

"We stopped by the Nordstrom Café for some tomato soup to go. We ordered a quart which came in three bowls with crostini bread,my girl loves their tomato soup.She usually orders sandwiches with the soup. She’s been here many times .I’ve never had it or ever been to the café. After taking it home and warming up the soup and baking the crostini on this cold day it tasted good, the basil made the soup for me.There’s inside dining with many tables to sit down and enjoy your meal. The structure is decorated nicely. Plenty of food items to choose from the menu, they also have a kids menu. The service was courteous and friendly."