H&M

"Worst customer service ever; they won’t accept returns in the last 30 minutes of the day. Is this a real policy? If yes, how are customers supposed to know about this before driving all the way here and bringing a bunch of items? It was 6:35, no one was in line in front of me, and they turned me away. Next time, please be ready to show me the policy if it’s not made up on the go."

"Ok so I went to make a purchase and the cashier did not ask for my membership ID. I forgot about it and saw something else I needed when leaving so I come back and make my purchase at the cashier right next to the first one. The second cashier asks me if I am a member and I say yes. I make my second purchase with my ID and ask to add the first purchase to it for my points. I pull up the first receipt and the cashier goes « well there already is a member ID used for this receipt ». I then tell him obviously not mine since the number does not match. He does not apologize and says he will fix it. He goes ahead and refunds the whole thing without telling me until it is done. I then complain that the other cashier must have put his own member ID but he doesn’t say anything. In fact he is the manager and seeing how he is behaving and looking at the first cashier I understood that they were both in on this shady system they almost pulled off. Beware because management is doing shady stuff that this location."

"I was trying to replace an item and the store manager (LEE) told me to go to the original H&M store where I bought it even though that’s not their policy and he did not show me policy to confirm his claim and just told me to check online"

"The manager of this store needs a crash course in managing. How do you only have one employee at a register with a full line of people and 4 other employees just standing around? Ridiculous service"

"Absolutely LOVE ❤️ coming to H&M even though it’s all the way at the end of the Promenade from where I park, but the long walk is well worth it! I bought some work pants and shoes this evening and even got an additional 30% off with my app for Black Friday. The fitting rooms were all packed so I had to go to the second floor. Fortunately I checked out fast because I knew if I didn’t, I would face a longer line & just like i thought when we left, the line was out the door, no joking!!!!!! H&M has the best selection of clothing. I even recommend people to come here! I worked nearby and a guy was asking for dressy pants and I sent him here and he didn’t live here but I hope he came here.He didn’t want to spend a lot but wanted to look great. H&M has all my support."