CVS

"This store never has enough products for the deals for the week. Store looks empty. The older female cashier seems to have attitude with shoppers with different skin color than her."

"Tech was super snippy with me! I went for a vaccine. The text said to check in at the pharmacy counter. There are no signs that say where to check in for a vaccine, There are three spots. Drop off, consultation and pick up. A person in line told me she thought I should go to consultation. When I went there, the tech asked if I was there for a consultation. Since I wasn’t dropping off or picking up anything, and I was signing in and asking about my appointment, I said “ I guess.” She saw my vaccine card and sounded very irritated and said “ you’re not here for a consultation.” Okay, whatever. Go ahead and ridicule me, act like I’ve committed a crime, and sign me it without asking for my ID, insurance card, or asking me any of the typical questions they usually ask. A very unpleasant experience. Most other technicians are professional and nice. Not this one! Dark haired woman, maybe in the 40-50 year old range."

"I’m leaving this review as a long time customer of CVS. CVS Which is particularly located in Lompoc who provided bad and rude Customer service to myself and my wife on multiple visits. They often refused to provide any assistance with issues like no tags on items ( employee flat out refused saying we can’t sell.. period.) Being in a smaller town I thought helps people remember in a positive way to help you in future if there is a bad experience and you brought to their attention. In fact here it was opposite and they kinda puts you on a list to discourage you to walk in to the store again.Particular employee who has insulted my wife now twice. My wife now gave up to ask for help. I went to purchase a cooler for medicines after my wife bought less than 30 mins ago. Understood that cooler did not have a tag so I asked & explained if they can review my receipt or CVS extra care card to review the price since it’s from same section. He refused to sell it all together and did not want to pursue anything further after I spent 15 mins to buy waiting in line. It almost sounded like he wanted to choose customers who he wants to sell. Until I raised my concern that how CVS is not accepting same product with same prices from same store sold 30 mins apart. Clearly other customers (thank you lompoc citizens ) who came to help me and he asked me to bring back receipt and product in person ( would not accept photo despite of him knowing my wife bought this 30 mins ago from them with same card - he and another lady were even aware of this knowledge ). I did not even ask to change price or anything. I had to go back to prove their own product which was without tag and still it was treated like customer responsibility . It was like customers time, gas and money to find price tag and this was added with insult as cherry on top. another lady Lisa came to help after return visit with receipt and product and she did sell finally the same bag. This particular tall employee has repeatedly shown attitude and insulted our family and sadly town clearly doesn’t have another cvs … which leaves us in bad situations. As a customer and being a physician I personally felt pain of all my patients when they go through this pharmacy. THIS NEEDS CHANGE … I wish this feedback helps them improve professionalism ,customer service and hopefully training and loyalty to locals to gain their trust back. Unfortunately this wasn’t the first time and we did give multiple benefit of doubts but it’s a pattern here which stands out !"