Rocket Town Honda

"$20 part cost me $500 because they wouldn’t listen to the issue. Car wouldn’t start, and they kept telling me its my battery when everything associated with the battery was working (accessory mode worked, car wouldnt recognize brake to start the car) and the battery tested good in front of me. But all of a sudden it tested bad in back, so i let them change it and it didn't fix the issue. They refused to give me my battery back when i said i don't want to pay $200+labor for a battery when it wasn't the issue. I didn’t push the battery issue too far because whose to say they wouldn’t put a dead battery in my car, so I asked what the full price would be and I was told $450 on the phone then I come in 30mins later and they try to charge me $520. I also found it strange that normally I get sent a survey after every service but this time I didnt…"

"New car buyers beware: Reaching the service department is seemingly impossible and requests go completely unanswered. We left four messages over the course of three days requesting a service appointment for my wife's CR-V, but no one returned our calls. Perhaps the service ticket wasn't large enough to warrant a quick response (we were only looking to get $1500 of service done to her vehicle, which we took to another establishment). It's a shame to see the dealership going downhill like this. Chris used to run a tight ship when he was in charge, but perhaps the new owner isn't as stringent about customer service (or concerned about turning a profit at this location)."

"This was the best and fastest car buying experience I have ever experienced. The Salesperson Edwin was super helpful and knowledgeable. Edwin delivered everything that was discussed. Highly recommend buying at Rocket Town Honda and look for Edwin Gutierrez!!!! He deserves 10 stars."

"My experience with this Honda location has been wonderful even under all the stress this team has been through with change in staff they work extremely hard! A big thanks to the parts manager and that young woman with short black hair that did my service thank you so much with working with me and my pilot! I hope to continue to come here "

"I have to say I had a great experience buying a car a Lompoc Honda. The team was so friendly and not pushy at all. I truly felt like they cared and were genuine. They made it happen for me and worked with my budget. They were honest and that’s hard to find ! Great thanks to Sebastian, Sue and the manager who worked those number for me ! If you’re looking for a car or even interested go see them !"