One Room Escapes & Coffee

"I find myself in a dilemma as I write this review because, in short, the food and tea at this establishment are fantastic, but the service has been among the worst I've ever encountered. Despite giving this place a second chance, it has consistently failed in the service department. The first instance involved an online order for curbside pickup. Upon arrival during normal operating hours, we discovered the store was closed. After waiting for at least five minutes, the man responsible came out and apologized, stating he forgot to turn off online ordering, and promised a refund. We made a trip across town for no reason and waited three days for our money to be refunded. Undeterred, we decided to give it another shot in person, especially after seeing on social media that they acknowledged their service issues and claimed to have hired help to address them. Unfortunately, our optimism was misplaced. Despite calling ahead to place an order and confirming they were open, we arrived 25-30 minutes later only to be informed that our order was not ready and the man, appearing flustered and unprepared to run the business, had to run to the store to get a cucumber for our order. During this time, his daughter was left in charge, and it took an hour for us to receive two tea boxes, despite only seeing one other customer in the store. Upon the man's return, there was no apparent handwashing or cucumber washing, which was concerning. However, once we finally delved into the food, the experience improved. The cinnamon rolls, hyped for a reason, were delicious, and the tea sandwiches and birthday cake tea were also excellent. Unfortunately, the atmosphere wasn't to our liking, with loud children and decor reminiscent of the 90s. I am still confused by previous reviews stating it appeared clean. The disorganized shelves of disarranged boardgames proved otherwise. Despite the great food, the two terrible service experiences have deterred us from returning. It's a shame because, with improved service, we would absolutely frequent this place for its awesome food."

"Amazing tea service, we got the brunch tea and they were so kind to make the meal vegetarian. Everything no was perfect, highly recommend."

"Had a wonderful first experience! Brought my toddler to play in their playroom while we waited for our coffee and cinnamon roll! We enjoyed fresh food and drinks in a wonderful environment. Kids area had so many toys and activities that my 3 yr old didn't want to leave even after nearly 3 hours there!"

"Lovely tea house/Coffee shop! Wish they had more pastries ready but it was still a lovely brekkie!"

"We went there for their afternoon tea. It was just awesome! Every tea sandwich was yummier than the one before. Their desserts were light and lovely. We highly recommend coming here. We will definitely be back. Looking forward to trying the escape room in the future!"