Reliable Appliance, Heating and Air

"I was quoted 99.95 to replace the glass on my oven. After the tech was 30 min late for the 3hr window, I was told 99.95 was for the visit and would be applied to the total with parts and labor. After that, I was told they could not find the parts and then left with no repair. This could have easily been done over the phone, but felt like I was scammed just to charge 99.95 for a visit."

"This is my first ever review of any company. Ever. This was by far and away, the most god awful experience I have ever had with a company. They came out to service our Wine Refrigerator and said it would be about a week to get the part and come back to repair. After not hearing a word, we called. And called. And called. And called. Continuously asking for an Update. That Update never came until we called for about the 20th time and they said they couldn’t get the part. We lost a month and are now calling incessantly to get the name of the part so we can at least attempt to get this resolved ourselves. Still haven’t gotten that information. DO NOT I REPEAT DO NOT GIVE THIS COMPANY A DIME OF YOUR HARD EARNED MONEY. They are unethical, unprofessional and should be shut down!! In response to the “Owner” - first of all, don’t imply that I’m lying because that was 1,000% my experience. Take accountability. Period. Also, I just put in my THIRD YES THIRD CALL TODAY asking for the name of the part I was promised I would receive (after one month of waiting I finally learned you couldn’t help) so I could take this situation to a RELIABLE repair service."

"Our experience with this company was most definitely bad. My wife made an appointment in December with what she thought was the authorized Viking Repair in Pleasant Hill to have someone come out and repair our Viking under counter fridge, which was freezing up. Instead, Danny from Reliable Repair showed up at the appointed time. He concluded that the fridge needed a new thermostat, condenser and Freon injection, even though we had previously replaced these same parts and it did not resolve the problem. My wife was thus doubtful, and even showed him the paperwork from the prior repairs. He gave her a verbal estimate of the repairs, which were substantial enough that replacement seemed a better option. He said he might be able to use Perlick parts instead, which he said would be less expensive. He said he would check, then call back the next day to give a revised repair estimate. A week later and she still had not heard back from him, so called the Reliable office. The person answering the phone said they would get a message to him to call back. Again, she heard nothing back. So, once again, called Reliable to complain. The person answering the phone said she would refer the matter to a supervisor named Nathan, who would call her back withing three hours. And once again, she waited, but heard nothing back. As any reasonable person would, at that point she assumed they didn't want to bother with the repair. So, since we hadn't gotten anything from Reliable other than a huge waste of time, she stopped payment on the $99.95 check and contacted Viking to ask for an authorized repair company. That service person arrived, checked the fridge, and said the real problem was a leaking evaporator--a much costlier repair--and not the thermostat/condenser. We were advised to instead buy a new fridge which we did. It was installed a few days later. Astonishingly, Danny finally called in mid-January--after our new fridge had been installed--to say "he had ordered the parts." This was absurd since he had never called back to provide a revised repair estimate--which she would have needed to approve--or returned any of her calls. The final absurdity is, after misdiagnosing the problem, refusing to return numerous calls or provide the promised updated repair estimate, we received a letter yesterday from Reliable, threatening to turn us over to a third party collection agency, and to the "District Attorney's office for potential criminal prosecution" if we did not pay the $99.95 plus a $30 service charge. We will, of course, refer the matter to our attorney if that happens. However, I would advise others to heed the other unfavorable reviews here and avoid doing business with this company. They give new meaning to "unreliable" service. ADD: To the point made by the owner below, this is not correct. We received no voice mails or return phone calls from your company regarding delays or anything else. That, in fact, was the problem. Additionally, we have responded to Peter York’s letter via email. We stand by everything we said above."

"We contacted Reliable Appliance Company after our 10-year-old refrigerator stopped chilling. They were able to dispatch someone in a flash. Before he came (on schedule!), Connors called, and in around an hour, he resolved the issue. We thought the service was competent and the price was extremely fair. Connors was respectful, informed, and well-mannered. I appreciate your wonderful service."

"They weere simply the best! So friendly and very knowledgeable in what he does. My dishwasher stopped cleaning, it works but doesn't clean and They came over to diagnose it same day! Turns out I need a part to be replaced and he could get that within a day or two. Super reasonable pricing too! They will be on my to call list should I ever need appliance services in the future!"