Starbucks

"Probably one of the worst experiences as a Starbucks customer. To the girl on 11/13, taking my order through the drive-thru at 8:24pm, you should reconsider working in customer service. The ability to make a customer feel uncomfortable and disrespected because you didn't do your job is absurd. I arrived at the drive thru to have my order taken, I provided my order with a long silence, nothing on the screen for me to review or having my order repeated back (typically something you'd expect to ensure they aren't getting your order wrong). So, I proceed to the window, which was my mistake, I should have done her job and reiterated to ensure my order was correct. I come to the window and asked the women if she was able to repeat back the order. I clarified the drink was half the pumps (instead of 6 I ordered 3 pumps), she turns to look at me and says "Well, you said 2." Proceeds to get on her headset to speak to the barista, as the window closes and I can clearly see her through the window and hear bits and pieces of myself being "wrong." She comes back a couple minutes later looks at my and hands me my drink huffing with a bad attitude. I'm not asking you to be overly polite, I'm asking to have some decency as you are interacting with customers. How are you going to be so ignorant to not do your job correctly and then be upset at the customer?"

"I will base this on speed, cleanliness, and order quality. This place was great. They were fast and friendly. The food was hot and my pumpkin cold brew was perfect. I love how big this place is inside. It’s really a difference maker to me."

"Was at the drive thru and ordered a double chocolate chip Frappuccino and when I got my drink , the first thing I tasted was large amounts of mocha syrup and come to find out there was almost half an inch of mocha syrup at the bottom of my drink, it’s a very simple drink to make"

"I never feel obligated to post reviews about chains because generally, people know to expect wish-washiness from them. HOWEVER, after a dozen times of coming to this location and them never failing to get our order wrong every single time calls for a review & a call for management to either: 1. train better. Or 2. put more care into their products. They skimp big time on their ingredients, be it whipped cream, sauces, or syrups. I order the same two drinks from Starbucks and it always tastes unsweetened at this location only. Cups are filled 3/4 of the way. 60% of the time, they’ll give me a hot latte instead of iced or vice versa… leaving me to have to asked to get it remade. And don’t get me started with staff, they ignore you for the most part and they always look at your funky when you ask to have your drink made right. I promise I wouldn’t ask if the drink was made right the first time, especially at $6 a drink. I always dread coming to this one but the continence of it being by the freeway wins sometimes. But The location off Highland Ave. is significantly better! My favorite location in San Diego. Friendly, Clean, and always gives me the best tasting drinks. Go there instead!"

"They forgot to give an item a couple of days ago, I called to let them know and the lady that answered didn’t give me her name, she said to go ahead and come in when it’s convenient. Anyways, I finally remembered and Alexa looked at me if i was crazy trying to get something free. All my co workers and I literally buy coffee here everyday. Also, i noticed one of our drinks was missing the cinnamon, like they usually forget, and to shut me up they decided to add the entire bottle. Not happy about this at all!"