Newair

"Hilary did great job helping me solve my issue. She demonstrated great customer service skills that made trust Newair more and I felt that this company is supporting me. I appreciate all the efforts to solve and replace my heater. I recommend this company and their great customer service team."

"Unfortunately my unit was damaged upon arrival. Reached out to customer service and Fern was an absolute tick star. Took care of the issue immediately and my replacement unit is in route now. Thank you Fern!! Update Replacement had a damaged leg! That sucks but Hilary assisted me right away and is sending me a unit with extra packaging. Hopefully this one is in good condition. Hilary did not waste any time to help me. She made me feel important and like she genuinely wanted to make things right. Fantastic customer service experience."

"My customer service representative Hilary was AMAZING!!! I called in because I was having issues with my icemaker. Hilary was so quick and helpful and got the issue resolved immediately. I'm so impressed with the customer service I received. Five stars across the board AMAZING SERVICE. THANK YOU, Erin W"

"I love the Newair ice makers! The ice is perfect and I always have an unlimited supply of ice to meet all my needs. Unfortunately, I experienced a problem with my unit and it stopped working. As this was a gift, I did not have a receipt to request a refund or exchange. I reached out to customer service and was very pleased with their reply and response. They resolved my issue to my complete satisfaction. Each of the customer service representatives that I dealt with were prompt in their replies, polite and highly professional. Even though I was initially disappointed due to the dysfunction of my unit, I would definitely choose a Newair product again because the company stands behind their products and worked with me to ensure a fair and satisfactory resolution to my problem. Highly recommend!"

"Had some issues but customer service cleared it up really easily for me, I was helped specifically by Hilary Wright. She is really nice and got a solution for me really fast. So I'm really thankful for her :). If you have issues and are within warranty don't hesitate to reach out to them"