Sonoma Tires

"This bald guy in the front desk made us feel like we were such a burden to be there and can't even look at us eye to eye having a conversation to help us. However, the mechanic was super helpful and reached out to us if we needed any help. This happened on a saturday at around 4 pm."

"The mechanic Jose was awesome and knew what was wrong right away, but I feel I got totally ripped off by the company. They charged me $250 for a diagnostic and then $200 on top for labor to tighten one strut. Just feels like I was taken advantage of, a little predatory."

"Brought my truck in for an alignment and tire rotation. They stripped a lug nut while taking the tires off. I have theft proof ones. I even gave them the specialty socket to take them off. They didn't have a direct replacement for it. I didn't expect them to. But they were going to "sell" me one. I have blacked out rims and lug nuts. The replacement they were going to try and sell me is chrome. After getting my truck back, they tried to tell me the lug nut was already like that, even though the technician told me they had stripped it. They finally compensated me for the cost of replacing all the lug nuts. But, had to negotiate for them to do it. Just think they should have done it without me having to present a case about it. Over 2 hours later, my truck pulls to the left and is worse off than before. If you have other options. I'd go somewhere else."

"If I could give them negative stars I would. Worst experience at any auto center in my life!! I called in, in the morning to ask about a new tire as mine had a huge 2 inch gaping hole in it. I let them know I couldn't get the car to the shop but could bring in the tire. I would install it myself. The agent let me know they didn't have the tire but could order it. I was required to pay for the tire over the phone. I brought the tire in at 11:30 am. I was asked if I had the wobbly tire problem. I reminded them my tire blew and they were replacing it. No wobbly tire. No biggie. They let me know they would call when it was ready. I received a call around 3pm to let me know they would start working on my car with the wobbly tire but they couldn't find the keys. I reminded the agent (same agent) that I didn't have a wobbly tire and my car wasn't there. I just needed a tire replacement and mount. The agent was flustered and rude. He said he would call me when it was finished. At 3:45 he called to inform me that my wobbly tire had been repaired! My goodness. They can't keep their customers straight or update the account on what the actual problem was. I know it's not the end of the world but I was not impressed. I arrived at 4:45 to pick up my tire. I waited for quite some time observing the agent treat another employee and customer with complete disrespect and contempt. I wanted to leave but had already paid. As I waited for 20 minutes, I was never acknowledged. No "we will be with you as soon as possible". Nothing. When it was my turn, the agent asked my name. "Oh, the wobbly tire is finished!" I wonder if I said yes, if I would have been given the other customers car! After they brought out the tire, the agent asked me to pay again. I reminded the agent (same fellow, no name tag) that I had paid over the phone. He continually questioned me and informed me no deposit was posted to my account. He asked for a receipt. I let him know I paid over the phone. I wasn't given one. He asked for my email copy. He hadn't asked for my email. He asked who helped me. Heaven sakes! He helped me. I had to call my credit card company to verify and give them permission to tell him I had already paid! If you are able, GO SOMEWHERE ELSE!!"

"My alert light came on indicating a low tire. After inflating the tire a couple of times, I took the car in to check the leak. They repaired the tire but a couple of weeks later the indicater light came in again. I took the car back. They determined that in addition to the puncture leak initially repaired, the stem was faulty. Because they did not find the stem leak the first time, they instead a new stem at no charge. They were pleasant, and my wait time was minimal."