Eureka Stove & Fireside Shop

"I recently called with a problem with my gas fireplace insert looking for a service call. The lady not only solved my problem over the phone, but I was billed NOTHING! Talk about making a customer for life. Thank you"

"I don't even want to give 1 star. Horrible customer service. My mother has waited since February for someone to go to her house. My husband went in yesterday to follow up on why no one has been. Was told someone would be there this morning. No one showed. Our contractor called and was told they would be there this afternoon. No one showed. Obviously this company doesn't want business."

"We purchased a Hearthstone Manchester woodstove after many visits to the shop and talks with Joanne. She is very knowledgeable, helpful, and patient. She is quite a character, too, and we appreciated her stories, sense of humor, and no-nonsense approach to helping us make our decision as to which stove when it was necessary. I don't understand the problem others have had with her, but each to their own. Yes, she is disorganized; many people are. So what?! She still got the job done. Joanne's got a lot on her plate, and if you take the time to talk to her you'd realize what an amazing individual she is. We've got a lot on our plate as well right now as we're in our 70's and building a house, so we get it. We like characters, which is why we do business locally and get to know the people. This is our 2nd Hearthstone stove and for over 40 years we have not heated our homes with anything other than a woodburning stove and the occasional small electric backup in a bedroom or bathroom when necessary in the wee hours. We're not newbies, but we did have a lot of questions about the newer stoves. We whole-heartedly recommend Eureka Stove & Fireside Shop, and Joanne, the woman who is its heart and soul."

"Very helpful. knowledge of what you want is in her head doesn’t have to go look everything up. I bought a pellet stove 8 years ago and back to buy another for a different house. Very happy with their service"

"Overall we had a great experience working with Eureka stove and Fireside shop. The owner was friendly and super knowledgeable. She was patient with our need for multiple conversations as we went back and forth deciding what stove was right for our home. They also helped us get the stove installed and did a great job. The store has very limited hours so getting in when they were open was a bit tricky, but we made it work and so glad we did business with them. Would definitely recommend!"