Target

"Waited at guest services for my in store pickup for way too long before anyone paid attention to the line. When they scanned my barcode they took like 5 minutes looking for my order before they said they lost it and all they could do was refund me or check the shelf again. She walked over to look and took about 10 minutes when the item was about 2 aisles away. She came back with a different item and said she couldn’t change it on the app so I can’t return it if I don’t want them. I wouldn’t have done pickup if I was going to wait half an hour anyways."

"Guest services made me feel almost worthless and were not willing to help with my issue. The store manager isn’t available for questions or comments about the experience. Employees seemed inconvenienced by my issue and were quite mean. I will mot be back to this Target store."

"So apparently this store has no management or employees who can answer a phone call. Me and my wife called every single dept. several times over the course of two hours and not one answer(other than a few times of being answered and then hung up on). Guess this store doesn’t want to have good customer service or my business."

"I have been a fan of this Target for 3 years and I have always ordered my groceries via drive-up here with no problems. However, today, I had 4 bottles of sparkling grape juice (bottle is equivalent to the size of a wine bottle) in my order for an event that I am attending. Whoever “picked” and bagged my order placed all 4 GLASS bottles in one plastic sac (didn’t even bother to double bag). When the other staff member loaded my groceries in the trunk, the sac holding all four of the bottles busted. I didn’t know this as I was driving. Came home to unload and two bottles spilled out, breaking all over me, my garage floor, and the interior of my trunk. Turned a really good day into 2-hours of unnecessary cleanup and money spent on cleaning supplies. Called customer service for an hour to get replacements, no one answered. When I finally got a hold of someone, they approved my refund in the app for the bottles but didn’t even mention educating the employee who picked my order about the concept of “double-bagging”. This is a busy time of year, but little details like double-bagging glass and heavy things matter. Maybe I need to start shopping at another Target. Please do better and educate your staff!"

"This Super Target is the closest to me as I live in Grimes. I have shopped here weekly since I moved to the area in December 2021 and became a Shipt Shopper in early 2023. I really like the Good & Gather, Market Pantry, Favorite Day, and Goodfellow brands. The grocery section is always well stocked and the team members (Austen, Devon, and David) are extremely helpful in finding items for me when I need them. Theresa, Candy, and Renea are usually in the self checkout lane on Fridays and Saturdays when I'm doing orders and are quick to audit my carts and get me on the way so I can deliver orders early/on time to customers. Self checkout lines can get very long but they've done a better job of hiring cashiers. Update at end of October 2023 - Self checkout has a sign up that says 10 items or less to help with long lines."