Hilton Garden Inn Chicago Downtown Riverwalk
66 East Wacker Place, Chicago, IL 60601
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About the Business
Hilton Garden Inn Chicago Downtown Riverwalk is a stylish and modern lodging facility located at 66 East Wacker Place in the heart of Chicago, Illinois. Situated along the scenic Chicago Riverwalk, this hotel offers guests a convenient and comfortable stay in the bustling downtown area. The hotel features spacious and well-appointed rooms, a fitness center, on-site dining options, and stunning views of the city skyline. Whether visiting for business or leisure, Hilton Garden Inn Chicago Downtown Riverwalk provides a welcoming and convenient home base for exploring all that Chicago has to offer.
Reviews
"Hilton Honors members be aware! The staff here is very rude and disrespectful. As Hilton Honors member with a substantial amount of points because of the volume I travel, free breakfast is included with the stays where applicable. Upon checking out with my coffee and muffin, I was chased into the streets while pulling away from my $70 valet cost and screamed at by hotel staff in front of my daughter for attempting to steal a coffee and muffin. When I reminded the staff member that I get free breakfast as a Hilton Honors Member, they did not care and demanded $3.00 for the items. coffee is free by the way. The manager of this property failed at training staff on services provided on site much less the benefits of the rewards program, Hilton Honors, offers its members. Not to mention the party's until 1am in the other rooms on our floor, with several calls to the front desk asking them to talk with the guests, because we had to be up early, went completely ignored. How completely disrespectful and rude all around from check in to check out. DO NOT STAY AT THIS HOTEL."
"I was likely going to give this property 4-5 stars based on my check in experience. The lady that checked me in was sweet and amazing. I'm diamond with Hilton and have decided to let that lapse because there are NO perks. I asked about late check out and the front desk this morning had the audacity to say noon was the late check out when that's NORMAL check out time. When I called her on it she said oh I can do 1. I'm just sick and tired of Hilton and this game they play with check out times. I'm happily going back to Marriott where I don't have to call for a late check out."
"I had an enjoyable stay on the 17th floor. The room was clean and up to date. Had a stellar view of the river! The artisan breakfast sandwich was fantastic! Probably the best breakfast I've ever had in a hotel."
"One of thee best experiences I’ve ever had. I always bring my own wipes to wipe off surfaces at any hotel I stay at. When I say my wipe was still clean after I wiped everything down I was very impressed. Staff were very professional and accommodating."
"Needed a last second place to crash and they had availability thankfully! Booked a room an hour before arriving there around 2am and everything was super swift and efficient. Room was standard issue but clean and comfy. Front desk staff and restaurant staff were absolutely awesome!!"
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