SERVPRO of Gurnee

"Kenny was wonderful. He was prompt and polite. He made us feel so comfortable and did an amazing job assuage our fears and concerns. His team was amazing as well."

"We experienced water in our basement from a storm and the response from ServPro was awesome. They sent out John and Manuel who did a great job assessing the damage. Right away, they established a plan and went to work. In half a day, we received excellent results and we are grateful for the service they provided."

"Experienced a sump pump failure resulting in saturated carpeting and seepage into walls and under vinyl flooring. Willie J. , Emerson O., and Andrew A. performed water mitigation services . Professional, courteous, knowledgeable, and very meticulous about their work and clean up after work was completed . I was kept informed on progress and had all my questions answered. I was very satisfied with the service"

"John , Emerson and Betza are a super team. They arrived to fix my double paned window after a burglary break in and were so professional and thorough. I’m so grateful and would recommend calling them for any emergency."

"Our sewer backup into our garage was a traumatic event, creating an extremely unsanitary, and unhealthy situation. Your Servpro crew, trusted by our State Farm Insurance Company, arrived here the same afternoon following the plumber job inside our house, on 11-6-2023. Rafael, as Foreman , Fabian, and Willie as crew chiefs, Andrew, Juan, and Reese, as techs, worked tirelessly to remove and dispose of, contaminated debris, and clean and sanitize our entire garage and any remaining unaffected items. They checked the adjoining bedroom for possible mold and/or water damage, removed drywall inside the garage to make sure there was no mold, or microbial residue, ran fans inside our house to make sure everything was dry, and ran fans with a additional heater to dry out the washed and sanitized garage floor. They worked tirelessly shifting and moving items which had been stored in our garage in order to make sure the entire garage floor was dried out. They sanitized all remaining objects completely and thoroughly! Each of your representatives were friendly, polite, and respectful, clearly explaining the process and allaying our fears of future contamination through airborne particulate. Both my husband and I have compromised health, so we were very concerned about ongoing contamination. Also, know that the fact State Farm immediately called your company, speaks highly of your expected quality of service. Thank you for making an horrible experience tolerable! Deanna and Maurice"