Gables Villa Rosa

"It is been a nightmare living at Gables Villa Rosa. I would highly recommend reading through the negative reviews posted on here that paints a picture of this residence. We unfortunately resigned our lease due to the pros of the location of this residence (right next to Katy trail, the pain of having to move yet again). I tried my best to be understanding (even with all the negatives of living here. But being dismissed about my mail being stolen which is a serious federal crime has been the last straw). I can’t in my good conscious give a review without acknowledging the pros of living here: - maintenance: some of the most friendliest people we have interacted with. Always willing to help and work with us. “Amenities” when we first moved in, we were told the new clubhouse will be ready by the summer of 2023. I do have to give them props since they did recently open and there is some nice space by the leasing office. Beyond that, there isn’t much to be considered “spectator” for this residence. Now on to the negatives: 1. Constant ongoing construction above our unit (I have multiple emails that refer to construction going on for the last year with what feels like someone took a hammer and started pounding on our ceiling). I wish this was a rare occurrence but on multiple occasions, we’ve had to go out to a coffee shop to get work done after getting migraines. If you WFH, I highly suggest looking somewhere else. 2. Fire alarms: I truly lost the ability to understand what a real v/s “test” fire alarm is after living here. It is been a nightmare with “test” alarms going off at all hours in the day and night. This is now a hazard to our hearing and to our health. (Again, if you WFH or like getting your sleep, look somewhere else). 3. Security: As others stated, it’s been a joke. When we first moved in, we had a moisture alarm go off. As any responsible tenant, we called after hours maintenance which rerouted to the security. I have never in my life heard such unprofessional conduct from someone who started to berate us for calling him. We explained that we just moved in and the after hours maintenance number routed our call to him. From that day on, we knew never to call “security” I wish this was it. Once when we were home, we noticed someone trying to open our door. We were certainly worried and promptly emailed the leasing office only to be dismissed as someone getting off the “wrong floor”. Mail (the reason I’m writing this review): I genuinely have never lived at any other residences where my mail has consistently gotten stolen. We originally went to talk to the management who essentially kept deflecting the blame to the mail carrier. The mail carrier is a federal job and it is a federal crime to steal mail. Even after pointing out obviously tampering to MULTIPLE mailboxes (see video), I’m disappointed to hear them continuing to deflect to the mail carrier. I’m writing this after my credit card that was send to my mail was stolen 3 TIMES with an unfortunate amount of money stolen(I was shocked to be asked if I was sure the mail was send to my address). Thankfully I’m able to sort this situation with the bank but I’m still living in fear knowing someone is going through my mail and my identity now at risk of being stolen. Instead of working to have preventive measures such as installing a camera in that mail room… we got an email to news articles detailing mail theft… I wish I was making this up. I just showed the video of obvious tampering to the mailboxes in your property.. Elevators: in fairness I have not send a notification to the leasing office regarding this issue. The elevators closest to our unit is been not functioning for at least a week. Not a huge deal since there are other ways to exit, but disappointed considering all the other issues that I and several others have mentioned"

"My time at Gables Villa Rosa has been extremely disappointing. I am compelled to share my grievances with potential residents to spare them the misfortune of ever getting stuck on a lease here and all of the headaches (car burglaries, amenity disrepair, construction noise, constant fire alarms, invasion of privacy) that come with it. Security at this building is a joke. When we moved in, there was an efficient key fob system which was without explanation replaced with a kindergarten-level code system. This means that if someone acquires the code, they can gain unrestricted access to the entire building. Both my roommate and I joined the "We Got our Cars Burglarized at Villa Rosa Club." It’s quite a popular one here. And while one might expect management to install a camera or two after such incidents, they seem more comfortable playing the role of the oblivious bystander. When we first toured the complex, amenities like a rec area featuring a bartender on weekends, pool table, shuffleboard, foosball, and an upcoming golf simulator were highlighted. However, these facilities have since been removed to make way for construction. They must've thought construction noise would be a better ambiance. After all, who doesn’t love the sweet serenades of drilling and hammering? As a bonus, they've installed a state-of-the-art, unpredictable fire alarm system. It has an uncanny knack for going off, especially at 3am when you're dreaming peacefully. And if you're a fan of surprises, you'll love their "pop-in" maintenance policy. Despite claiming they'll send notifications in advance via their "innovative" app, we’ve had numerous unexpected visits from maintenance, barging in to fulfill service requests that we never made. Lastly, the "valet" trash system... A more accurate name would be the "leave-it-in-the-hallway-so-the-building-always-smells-like-garbage" system. It's truly the Villa Rosa signature scent. Update: I should mention that they reached out to me after posting this review. They asked that I remove the review and said that they would take $600 per month off my rent for 14 months. Truly disgusting. I refused out of principle."

"Great place to live! The location is awesome and close to so many things. The staff is very accommodating and friendly. Nice layout of apartments, and amenities just got an update. I've really enjoyed living here for the past 11 months, just renewed my lease"

"Don’t move in here if you work from home, there’s construction that will wake you up in the morning and last the entire work day. I can not sit in the comfort of my own home and work because there is constant banging. I am writing this review because I literally had to call into work today because I can’t get anything done with the banging and sawing coming from the unit above me. I couldn’t even hear my zoom call. The fire alarms also go off all the time which makes me seem super unprofessional in meetings. Overall if you want peace and quiet in your own home I would look else where until the construction is completed. Also when I moved in they stated that the dog park would be completed in May 2023 it’s now September and there is no dog park and this was something that was super important to me I would t have moved in if I would have know this was a lie."

"Best renting experience I've ever had. The staff was always extremely attentive and friendly. The location is great and very close to Katy Trail and the Ice House as well as all the hot spots in Uptown. I read some of the negative reviews about parking security, but I never had any issues over 2 years. Also, this place is built like a battleship....no noise from neighbors whatsoever which was a huge plus, unlike most apartments with poor construction and thin walls. Great views too!!"